How to exclude the Task Creation for Inactive Accounts

[AravindK]

Hi Team,

We have an requirement to stop the Update Account Creation for Inactive Accounts . 

Let's say, User is Active and User_account is Inactive and deleted in target side and as part of the user update rule, if any of the mentioned attribute is updated it is triggering the updateaccount task for inactive account as well. 

Is there any way to exclude the Task creation for inactive account or for specific application?

Thanks,
Aravind

[SumathiSomala]

@AravindK 

Did you try by unchecking the below config in global configurations?

Include Inactive User and Accounts in Update Account Rules

[AravindK]

Hi @SumathiSomala ,
If we uncheck this option, it will applies for the all users and Accounts across all apps. For Some apps, we still need to trigger the update accounts tasks for inactive accounts.

is there any possibility to exclude for only few apps?

[naveenss]

Hi @AravindK  since the above configuration is a global one it cannot be made app specific. 

However, I would suggest 2 options here to exclude the tasks for certain apps

1. Check the account status in the user update rule itself using the advanced query and trigger the update based on it. 

2. Exclude such tasks with inactive account using the advanced config in the WSRETYRY job. Discontinue such tasks with inactive accounts using the enhanced query execution job.

Let me know if you need further info.

[AravindK]

Hi @naveenss ,

Can you share the sample advanced query which can exclude the inactive accounts from User update rule ?

[naveenss]

@AravindK  please find the sample below. Please modify it according it your requirement.

a.id in (select u.userkey from User_accounts u,Accounts c,Endpoints ed where u.accountkey=c.id AND c.endpointkey.id=ed.id AND c.status='1' AND ed.endpointname='ABCD')