Getting error when trying to update user details from Saviynt UI

[randhir_kumar]

Hi Team,

We are facing below issue when trying to update the user details like manager and other fields.

Thanks,

Randhir Kumar.

[naveenss]

Hi @randhir_kumar do you have any workflow set on the global configuration > Identity lifecycle > User creation and modification workflow

Also, please share the error you see on logs when you update the user.

[rushikeshvartak]

• Share logs 
• Also validate if workflow attached in global config - identity Repository
• 

[randhir_kumar]

Hi,

Workflow is already attached.

Note: It was working before.

Regards,

Randhir.

[rushikeshvartak]

Share logs

[randhir_kumar]

Hi Rushikesh,

Please find attached log.

Regards,

Randhir Kumar.

[rushikeshvartak]

Does user have ROLE_ADMIN sav role ?

"2024-07-19T03:55:29.236+00:00","ecm","services.WorkflowService","http-nio-8080-exec-109-m67b2","DEBUG","extraqry= ( (a.manager in ( :users2 ) OR a.id in ( :users2 ) ) OR 1=2 )"
"2024-07-19T03:55:29.236+00:00","ecm","services.WorkflowService","http-nio-8080-exec-109-m67b2","DEBUG","fullqry = select a.id from Users a where 1=1 AND ( (a.manager in ( :users2 ) OR a.id in ( :users2 ) ) OR 1=2 ) AND a.id= :benificery"
"2024-07-19T03:55:29.257+00:00","ecm","errors.GrailsExceptionResolver","http-nio-8080-exec-109-m67b2","ERROR","Exception occurred when processing request: [POST] /ECM/users/update"
"2024-07-19T03:55:29.800+00:00","ecm","","null-m67b2","","Invalid Access. Stacktrace follows:"
"2024-07-19T03:55:29.800+00:00","ecm","","null-m67b2","","java.lang.Exception: Invalid Access at

[randhir_kumar]

Yes, User has admin role.

[rushikeshvartak]

It seems issue with Custom Validation Jar call. Remove it and try updating manager

[randhir_kumar]

Could you please help me with the location from where I can remove.

[rushikeshvartak]

Global Configuration - Identity Lifecycle

User Bulk Upload Validation External Method

[randhir_kumar]

Hi Rushikesh,

Custom Validation Jar is not there. Its already blank.

Regards,

Randhir Kumar.

[rushikeshvartak]

Validate with latest version 24.x