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Getting error when trying to update user details from Saviynt UI

randhir_kumar
New Contributor III
New Contributor III

Hi Team,

We are facing below issue when trying to update the user details like manager and other fields.

randhir_kumar_0-1721305578406.png

Thanks,

Randhir Kumar.

12 REPLIES 12

naveenss
All-Star
All-Star

Hi @randhir_kumar do you have any workflow set on the global configuration > Identity lifecycle > User creation and modification workflow

Also, please share the error you see on logs when you update the user.

 

Regards,
Naveen Sakleshpur
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rushikeshvartak
All-Star
All-Star
  • Share logs 
  • Also validate if workflow attached in global config - identity Repository
  • rushikeshvartak_0-1721314066201.png

     


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Hi,

Workflow is already attached.

randhir_kumar_0-1721360732401.png

Note: It was working before.

Regards,

Randhir.

Share logs


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Hi Rushikesh,

Please find attached log.

Regards,

Randhir Kumar.

Does user have ROLE_ADMIN sav role ?

"2024-07-19T03:55:29.236+00:00","ecm","services.WorkflowService","http-nio-8080-exec-109-m67b2","DEBUG","extraqry= ( (a.manager in ( :users2 ) OR a.id in ( :users2 ) ) OR 1=2 )"
"2024-07-19T03:55:29.236+00:00","ecm","services.WorkflowService","http-nio-8080-exec-109-m67b2","DEBUG","fullqry = select a.id from Users a where 1=1 AND ( (a.manager in ( :users2 ) OR a.id in ( :users2 ) ) OR 1=2 ) AND a.id= :benificery"
"2024-07-19T03:55:29.257+00:00","ecm","errors.GrailsExceptionResolver","http-nio-8080-exec-109-m67b2","ERROR","Exception occurred when processing request: [POST] /ECM/users/update"
"2024-07-19T03:55:29.800+00:00","ecm","","null-m67b2","","Invalid Access. Stacktrace follows:"
"2024-07-19T03:55:29.800+00:00","ecm","","null-m67b2","","java.lang.Exception: Invalid Access at


Regards,
Rushikesh Vartak
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Yes, User has admin role.

It seems issue with Custom Validation Jar call. Remove it and try updating manager


Regards,
Rushikesh Vartak
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Could you please help me with the location from where I can remove.

Global Configuration - Identity Lifecycle

User Bulk Upload Validation External Method


Regards,
Rushikesh Vartak
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Hi Rushikesh,

Custom Validation Jar is not there. Its already blank.

randhir_kumar_0-1721368917364.png

Regards,

Randhir Kumar.

Validate with latest version 24.x


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.