Error on Create User Request and User Update Request

[DavidK]

Hello,

after submitting a user update or user create from the home screen option Create User Request or User Update Request this error message pops up

User modificatations are on auto-approve and I reduced the create/update user form to the following

The error does only occur on our development tenant and not on the productive tenant. I have attached the log file but can't find any error. Did anyone had the same issue and what was the solution?

Kind regards,
David

[rushikeshvartak]

Try deleting username attribute

[DavidK]

Hi,
I removed the username and a user update failed again. Then I removed all attributes and recreated the firstname attribute but this fails again.

[Rajesh-R]

@DavidK  - Was there any recent upgrade on the Dev Env?

If yes - then check if you have any customizations on createupdateuserrequestfirststep.gsp. The customization might not allow the latest version of the file to be applied. 

If that is the case, you have to revert createupdateuserrequestfirststep.gsp to the base version of the product's version and reapply your customizations on the latest page.

Keep us posted.

[DavidK]

Hi,

the only file that was changed was customer/create.gsp but reseting this to the base version and restarting the services did not solve the error.
Do you have more things we can try?

Kind regards,
David

[rushikeshvartak]

Which all browser you tried ?

[DavidK]

I normaly use Google Chrome but I tested this with Firefox as well.

[Rajesh-R · Accepted solution]

@DavidK  - I am assuming, Dev Env has gone through an update from your response. Suggest to reach out to your Operations team to confirm if everything is okay with the latest deployment. 

Could you also check if there are any other recently updated versions for createupdateuserrequestfirststep.gsp and make sure that this file is in the base version.

[DavidK]

Hi Rajesh,

I got the error checked out and it's now resolved. It was resolved by importing an unmodified version of the createupdateuserrequestfirststep.gsp from a fresh instance.

Thanks and kind regards,
David