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Error in user creation for Salesforce connector

Jyoti1
Regular Contributor
Regular Contributor

‎09/06/2023 12:21 PM

When trying to create a user from saviynt to salesforce we are getting the below error for a specific profile. Could you please let us know what could be possible root cause for this error

Connector: Salesforce
Error:DEBUG provisoning.SalesForceProvisioningService - Error in user creation errorCode: INVALID_CROSS_REFERENCE_KEYmessage: Cannot create a portal user without contact

 

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2 REPLIES 2

naveenss
All-Star
All-Star

‎09/06/2023 11:44 PM

Hi @Jyoti1  From the error, I see you're trying to create a user in Salesforce with partner community license. Is that correct? If yes, for creating a partner user in Salesforce, the mandatory contact ID should be created before the user is created in SF.

 

Regards,
Naveen Sakleshpur
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Anu
Regular Contributor
Regular Contributor

‎09/07/2023 05:32 AM - edited ‎09/07/2023 05:34 AM

@naveenss  We have a similar requirement as mentioned in the above error .How can we handle contact creation before user creation. Could you please share the sample Json.

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