Cleaning of duplicate entitlement types in salaeforce

[pradeepv]

Hi,

I am reconciling the Access and Accounts from salesforce, using salesforce OOTB connector.

After running the Reconciliation, Duplicate Entitlement types were created with the same entitilements,
I tried to delete the entitlement type but it saviynt will not allow to delete the Entitlement type if any entitlement is associated

Can you please help how to delete the duplicate entitlement type? 

Thanks in advance

[dgandhi · Accepted solution]

You cannot delete entitlement type (if entitlements are associated to it)

In your case you can rename the unused entitlement types as _Unused and make all the entitlements part of that as inactive.

[pradeepv]

Thanks @dgandhi it was helpful!

[rushikeshvartak]

Does accounts associated with duplicated entitlement type?

[pradeepv]

No @rushikeshvartak thanks for the point.

So based on the condition I have performed import, it is not updating over the duplicate one