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Entitlement owner campaign only picking 1 entitlement when we see the campaign in preview .

Growit
New Contributor
New Contributor

Hi Team,

I launched a campaign for entitlement owner. When i see it in preview mode. It is showing only 1 entitlement for certification. Other entitlements are not picked up.

Kindly help on what checks to be done.

Below are the screenshots of configuration used.

Growit_0-1726196681289.pngGrowit_1-1726196716149.pngGrowit_2-1726196767728.pngGrowit_3-1726196800853.pngGrowit_4-1726196846392.pngGrowit_5-1726196891505.png
Thanks


11 REPLIES 11

rushikeshvartak
All-Star
All-Star

Does Entitlements have Primary certifier added ?


Regards,
Rushikesh Vartak
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Growit
New Contributor
New Contributor

Yes they have primary certifiers added

  • Do you have any advanced configuration?
  • Does entitlements are active?

Regards,
Rushikesh Vartak
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Growit
New Contributor
New Contributor

No Advanced configuration used and Entitlements are active

Validate from Admin - Entitlements if Certifiers are added


Regards,
Rushikesh Vartak
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Growit
New Contributor
New Contributor

These are Group type entitlements and we don't have child and parent entitlements for this.
There are 142 entitlements for which Owner and primary certifier are already updated. But only 1 entitlement is getting picked in the Campaign

Check logs 


Regards,
Rushikesh Vartak
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NM
Esteemed Contributor
Esteemed Contributor

Hi @Growit just to test can you pass some some hardcoded to check whether it is picking the entitlement or not.


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Growit
New Contributor
New Contributor

how can we perform that activity can you pls provide steps

NM
Esteemed Contributor
Esteemed Contributor

@Growit in the advance config supply the entitlement key under entitlement filter 


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stalluri
Valued Contributor II
Valued Contributor II

@Growit 

Could you check it out of the data analyzer? Are you seeing the owners?

Spoiler
SELECT u.username AS certifier_name,
u.email AS certifier_email,
ev.entitlement_value
FROM entitlement_values ev
JOIN entitlement_owners eo
ON ev.entitlement_valuekey = eo.entitlement_valuekey
JOIN users u
ON eo.userkey = u.userkey
WHERE eo.rank = 26
and ev.entitlementtypekey=<place the entitlement type key here>

 Launch the campaign and share the logs in text format.


Best Regards,
Sam Talluri
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