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10/07/2024 03:32 AM
Hi All,
when an account status is either manually suspended or inactive we are trying to request a new account for the same user again we are getting the account name as blank because in the user's profile the account is still there with the status as inactive.
is there any way to raise a new account request for the same user with the same account name through ARS?
Thanks
10/07/2024 04:00 AM
what value have you selected in "Check Unique Account" in account name rule setting in Endpoint.
try selecting just Active and see
10/07/2024 06:54 AM