Emailhistory table rows

[sakshibansal]

Hi,

We need the following information on the emailhistory table records:

• Does each row always represent a separate request for which the email is to be sent?
• Or does multiple rows could be for a single request for which a single email is to be sent to the approver(s)?

For ex, we could see the 4 entries for Reminder emails in the emailhistory table before they were sent. And once the email history job ran, we only got 1 reminder mail.

Please check below email history table and pending request approval screenshots.

Thanks & Regards

Sakshi Bansal

[rushikeshvartak]

• Does each row always represent a separate request for which the email is to be sent? -separate  email
• Or does multiple rows could be for a single request for which a single email is to be sent to the approver(s)? - yes it can be possible as approvers can be different per entitlement 

[sakshibansal]

Hi,

About this - 

• Or does multiple rows could be for a single request for which a single email is to be sent to the approver(s)? - yes it can be possible as approvers can be different per entitlement 

So could all rows still be for same request if the approver is same in all entitlements + account?

Thanks & Regards

Sakshi Bansal

[rushikeshvartak · Accepted solution]

• It will be one. as it will sent one consolidated email