Email templates when access request has been approved/denied.

[Robbe_Cronos]

Hello,

We have a use case where we send the requestor an email when his/her access request has been approved/denied. There are multiple areas where we can put this email template in Saviynt. 

We know you can use it in a specific endpoint, but this is only for when tasks are created/completed/discontinued. So we thought we had to put it in the access approval workflow, where our resource manager of the endpoint approves/denies the requests. But this does not send an email either. 

We used the binding variables from the "Configuring Request Approval Email" so we should get an email. 

PS: We already get emails from task creations using a specific endpoint, so we know the problem does not lie in our email server.

Kind regards,

Robbe

[Mareetta · Accepted solution]

Did you try running the Email History Job? I think emails from the workflow will be delivered when the email history job runs

[Robbe_Cronos]

We ran the email History Job, it said there were 0 emails to be sent. Which is weird seeing as we do have an email that should be sent to the requestor once the approval has gone through.

[Robbe_Cronos]

We just noticed that now the email is sent, as we ran the email history job again. There might have been a small delay as we implemented everything and instantly tested it.

Thank you!

[rushikeshvartak]

Did you attached email template in workflow ?

Does your email template is working fine with other blocks in workflow like manager approval