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08/25/2022 05:39 AM
Hello,
We have a use case where we send the requestor an email when his/her access request has been approved/denied. There are multiple areas where we can put this email template in Saviynt.
We know you can use it in a specific endpoint, but this is only for when tasks are created/completed/discontinued. So we thought we had to put it in the access approval workflow, where our resource manager of the endpoint approves/denies the requests. But this does not send an email either.
We used the binding variables from the "Configuring Request Approval Email" so we should get an email.
PS: We already get emails from task creations using a specific endpoint, so we know the problem does not lie in our email server.
Kind regards,
Robbe
Solved! Go to Solution.
08/25/2022 06:01 AM
Did you try running the Email History Job? I think emails from the workflow will be delivered when the email history job runs
08/25/2022 06:09 AM
We ran the email History Job, it said there were 0 emails to be sent. Which is weird seeing as we do have an email that should be sent to the requestor once the approval has gone through.
08/25/2022 06:13 AM
We just noticed that now the email is sent, as we ran the email history job again. There might have been a small delay as we implemented everything and instantly tested it.
Thank you!
08/25/2022 06:13 AM
Did you attached email template in workflow ?
Does your email template is working fine with other blocks in workflow like manager approval