Email Template Configuration for ARS

[rsr123]

Hello,

Can anyone help me in  below issue. 

According to our requirement Email Template for ARS request is configured as shown below:

But the email which manager receives, everything is getting displayed properly expect Comments(which the requestor enter in ARS page). In email 'Comments' section is displayed as blank.

So can anyone suggest what should be done so that 'comment' section is shown properly in the email.

Thanks 

[NM]

@rsr123 use this 

${request.comments}

[rsr123]

Hi @NM ,

Thanks for your response. 

I tried with  ${request.comments}, But it didn't work.

[NM]

@rsr123 are you referring to comments submitted at the time of request submission (overall or individual)

Can you share screenshot where you are adding comments.

[rsr123]

Hi @NM , @Manu269 ,

Thanks so much for your response!

I put comment as "Testtt" in the ARS page and I updated the email template for comments section as ${request.comments}.

After updating, the receiver is getting email as shown below in the form of " UTC time -requestor name - Comment "  But according to our requirement we need only comment (Testtt) in the comments section. 

Can you suggest where I'm getting wrong?

[NM]

@rsr123 try this s

  ${request.comments.lastIndexOf(')')

Or 

${request.comments.substring(request.comments.lastIndexOf(')'),request.comments.length())}

[rushikeshvartak]

Comment: ${request.comments} https://docs.saviyntcloud.com/bundle/EIC-Admin-v24x/page/Content/Chapter06-EIC-Configurations/Creati...

${request.comments.substring(request.comments.lastIndexOf(')') + 1, request.comments.length()).trim()}

[Manu269]

Refer : Solved: Send Access Request comment in email - Saviynt Forums - 86159