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05/29/2024 02:52 PM
Hi All,
We have a requirement that Saviynt shall send an email for ServiceNow (xyz@servicenowservices.com) to raise a ticket, provision accounts, etc. However, ServiceNow didn't receive the email sent from Saviynt. There is no error. And Saviynt could send an email to client's domains. Did we miss anything in configuration? Thanks
-Fran
05/29/2024 08:03 PM
05/30/2024 07:28 AM
Thanks Rushikesh for your reply.
Fran: Which log did you refer to ?
Fran: we invoke email through either endpoitns or analytics reports
Fran: It depends. There is no attachment for email notification through endpoits. For email notification through analytic reports, the attachment will be a single account record
Fran: yes. But no record there
Fran: yes. But no record there
05/30/2024 07:30 AM
05/31/2024 05:00 AM
We just tested servicenow email Id xyz@servicenowservices.com in SMTP configuration using SAve and Test Connection
We didn't see any records in email view history
06/03/2024 08:19 PM
Please fix SMTP issue.
06/04/2024 06:22 PM
SMTP server doesn't support TLS
06/04/2024 06:59 PM
then set setting as false. and share logs when you perform save and test