Email notification not sent to resource owner for pending approval

[Sharada]

Hi team,

We have configured work flow and added email template that needs to be sent to Resource owner for pending approval. However, the emails are not being sent to the Resource owner. Could you please help us check this?

Regards,

Sharada

[rushikeshvartak]

Where is email template attached ? what is variable used ?

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[stalluri]

@Sharada 

1. check if the job is scheduled.
2. Check the logs to see if you are seeing any errors in the logs. (share the logs)
3. Use the below syntax in the sample email and check all the attributes you are using are being allowed in the email. 
${this.binding.variables.each {k,v -> println "$k = $v" + "<" + "br" + ">"}}

[Raghu]

Can you give clarify? resource owner - manager? can you collaborate please or ss? 

[Sharada]

Hi,

We have 2 levels of approval for add access request, 1st level is manager and the 2nd level is resource owner. We have created an email template for pending approvals and added the template in the workflow. But the email is not being sent to Resource owner.

[Raghu]

for which binding variable are using in email template?

endpoints.REQUESTOWNER? 

[rushikeshvartak]

Please share output of below code 

${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[Sharada]

Hi all,

we were able to resolve the issue. The mail trigger job has some issues and had stopped. Now everything is working fine. Thank you

[rushikeshvartak · Accepted solution]

I believe this was issue with SMTP Configuration, if yes please close this thread