email not getting triggered from SC2.0 monitoring script

[deepakkr007]

Hi All. 

I am trying tp enable monitoring on the SC2.0 client-server

updated 

smtpdetails.properties file. but can't see any mail triggered. 

is there any way i can increase debug or any log which I can configure. 

[DixshantValecha]

Hi @deepakkr007,

Our team is looking into this issue and we will keep you updated.

[DixshantValecha]

Hi @deepakkr007,

Please refer to the provided documentation for comprehensive information regarding SC2.0 monitoring. We kindly request that you validate that all configurations align with the guidance presented in the documentation. Your thorough review and adherence to the documentation's recommendations are greatly appreciated.

https://docs.saviyntcloud.com/bundle/Saviynt-Connect-20-Resources/page/Content/Saviynt-Connect-20-Cl...

[deepakkr007]

is there any way I can see the log of the monitoring on the SC2.0 
I configured it as per the doc but still not receiving any mail. 

[deepakkr007]

now i am getting this error 

javax.crypto.IllegalBlockSizeException: Input length must be multiple of 16 when decrypting with padded cipher
        at com.sun.crypto.provider.CipherCore.prepareInputBuffer(CipherCore.java:1005)
        at com.sun.crypto.provider.CipherCore.doFinal(CipherCore.java:848)
        at com.sun.crypto.provider.AESCipher.engineDoFinal(AESCipher.java:446)
        at javax.crypto.Cipher.doFinal(Cipher.java:2168)
        at com.saviynt.senderrormail.SendMail.decrypt(SendMail.java:173)
        at com.saviynt.senderrormail.SendMail.main(SendMail.java:70)
The email was not sent.
Error message: failed to connect, no password specified?
[

[DixshantValecha]

Hi @deepakkr007,

It seems that you are encountering an error message that says “javax.crypto.IllegalBlockSizeException: Input length must be multiple of 16 when decrypting with padded cipher”. This error message is usually encountered when the input data length is not a multiple of 16 bytes.

Based on the stack trace you provided, it seems that the error is occurring in the decrypt method of SendMail.java . The error message “failed to connect, no password specified?” suggests that there might be an issue with the connection settings or credentials .

To resolve this issue, you can try the following steps:

>Ensure that the input data length is a multiple of 16 bytes.
>Check if the connection settings and credentials are correct.
>Verify if the password is specified correctly.

[deepakkr007]

is there any way I can download the new monitoring.zip file

it seems like when I am trying to get the password encrypted error.

[DixshantValecha]

Hi @deepakkr007 ,

I kindly request you to initiate a  Freshservice(support) ticket to facilitate further investigation and resolution of this issue.

Link:-https://saviyntsupport.saviynt.com