Duplicate Account Status Issue !!

[mahammed_raffi]

Hi Team, 

We have integrated REST application and able to run the import job successfully. When we try to create account through ARS the account is getting provisioned and marked Account Status as 'Manually Provisioned' in Saviynt and account is created at Target side as well. As soon as we run the Account Import job it is creating another duplicate account with 'Active' status under Accounts section in Saviynt.

Could you please find the attached screenshot and do the needful for this issue to fix.

Thanks,

Rafi

[This message has been edited by moderator to mask sensitive information from an attached log file]

[rushikeshvartak]

Validate account id for both accounts

[mahammed_raffi]

Hi @rushikeshvartak ,

Yes, The account id is different for both account. While creating the account through ARS, as a response(CreateAccount Json response) ARS request is creating one id and which is storing at Target side.  As soon as we run the import job which is creating another account in saviynt with the ID(which is created through ARS createAccount)

Could you please let me is there any way to fix this issue ? If you can provide any sample json would be great.

Thanks,

Rafi

[NM]

Hi @mahammed_raffi , what are you passing as username in create account json?

[mahammed_raffi]

Hi @NM  - I am passing login as username in create account json. Please find the attached create account json. 

Thanks,

Rafi

[NM]

Hi @mahammed_raffi , I don't see username field been passed in create json but you are mapping username field to account id 

[rushikeshvartak]

{
"accountIdPath": "response.call1.message.",
"dateFormat": "yyyy-MM-dd'T'HH:mm:ssXXX",
"call": [
{
"name": "call1",
"connection": "acctAuth",
"showResponse": false,
"url": "https://XXXXXXXX/api/3/users",
"httpMethod": "POST",
"httpParams": "{\"authentication\":{ \"id\":\"2\", \"type\":\"normal\" },\"email\":\"${user.email}\", \"enabled\":\"true\", \"login\":\"${user.username}\",\"name\":\"${user.username}\",\"password\":\"${password}\",\"passwordResetOnLogin\":\"true\",\"role\":{ \"allAssetGroups\":\"false\", \"allSites\":\"false\", \"id\":\"View Only\", \"superuser\":\"false\"}}",
"httpHeaders": {
"Authorization": "Basic XXXXXXX"
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
201,
200
]
},
"unsuccessResponses": {
"statusCode": [
400,
401,
403,
404
]
}
}
]
}

[mahammed_raffi]

We tried with above json and still no luck. 

{
"accountIdPath": "response.call1.message.id",
"dateFormat": "yyyy-MM-dd'T'HH:mm:ssXXX",
"call": [
{
"name": "call1",
"connection": "acctAuth",
"showResponse": false,
"url": "https://XXXXXXX3780/api/3/users",
"httpMethod": "POST",
"httpParams": "{\"authentication\":{ \"id\":\"2\", \"type\":\"normal\" },\"email\":\"${user.email}\", \"enabled\":\"true\", \"login\":\"${user.username}\",\"name\":\"${user.username}\",\"password\":\"${password}\",\"passwordResetOnLogin\":\"true\",\"role\":{ \"allAssetGroups\":\"false\", \"allSites\":\"false\", \"id\":\"View Only\", \"superuser\":\"false\"}}",
"httpHeaders": {
"Authorization": "Basic XXXXXXX="
},
"httpContentType": "application/json",
"successResponses": {
"statusCode": [
201,
200
]
},
"unsuccessResponses": {
"statusCode": [
400,
401,
403,
404
]
}
}
]
}

[rushikeshvartak]

Provide data analyzer screenshot for both accounts - account id

[mahammed_raffi]

PFA.

[rushikeshvartak · Accepted solution]

Account id should be same when you are importing account and creating account.

Can you confirm 311 is ID from import and login is from saviynt user created ?

[NM]

Hi @mahammed_raffi , accountid for both the accounts are different.. it should be same to map the data to one account.