Delete Account getting "Data Inconsistency Error. Please contact administrator" error

[savuser17]

Hello,

When trying to delete an account, getting the following error:

These seemed to be the relevant logs when I extracted them:

"2024-05-15T10:04:41.171+00:00","arsms","c.s.s.a.s.impl.RequestAccessServiceImpl","http-nio-8787-exec-1-qjv5p","DEBUG","inside the endpoints block and endpoints is com.saviynt.ssm.entity.Endpoints@3c1 "
"2024-05-15T10:04:41.171+00:00","arsms","c.s.s.a.s.impl.RequestAccessServiceImpl","http-nio-8787-exec-1-qjv5p","DEBUG","Inside the validateUserPermissionToEndpointWS "
"2024-05-15T10:04:41.171+00:00","arsms","c.s.s.a.s.impl.RequestAccessServiceImpl","http-nio-8787-exec-1-qjv5p","DEBUG","Endpoint to validate 487 "
"2024-05-15T10:04:41.177+00:00","arsms","c.s.s.a.s.impl.RequestAccessServiceImpl","http-nio-8787-exec-1-qjv5p","DEBUG","accessValidationMap :: {msg=Passed endpoint does not match endpoints defined in Sav role, allowedEndpoints=[], hasAccess=true, errorCode=0, checkAccess=false} "
"2024-05-15T10:04:41.177+00:00","arsms","c.s.s.a.s.impl.RequestAccessServiceImpl","http-nio-8787-exec-1-qjv5p","DEBUG","End of validateUserPermissionToEndpointWS "

This line in particular: Passed endpoint does not match endpoints defined in Sav role, allowedEndpoints=[], hasAccess=true, errorCode=0, checkAccess=false seemed important. However, I am not sure why this endpoint particularly is giving the error at request level itself?

Has anyone faced a similar issue or knows how to resolve this?

Thanks in advance

[rushikeshvartak]

Add endpoint name under sav role - access to endpoint section

[savuser17]

Showing error even after adding:

Added All as well, still didn't work.

[rushikeshvartak]

Did you ran microservice job / restart done ?

[savuser17]

Yes, restart is done and deltasync job runs every 15 minutes.

I've even added All along with the endpoint name in both the sav roles that the particular user possesses

Still giving that error

[rushikeshvartak]

Chek how many sav role user have

[savuser17]

2 sav roles - i have added "All" and "Endpoint name" in both of those sav roles access to endpoint section

[rushikeshvartak]

Just keep All

[savuser17]

Made the change and after doing so, did another app restart. Still same error

[rushikeshvartak]

Is this error specific to endpoint or all application? If specific share endpoint configuration 

[savuser17]

Its only happening with one endpoint. The ad endpoint, which pulls in the accounts once created - when we try to delete it from there, it works:

Screenshots from the endpoint configuration

[rushikeshvartak]

Please validate behaviour in NEO Request form