Delayed action in User update rule not working

[NDY]

Hello,

It appears that the delayed action functionality in user update rule is not working. 

We have the following use case:

When a user's CP23 is updated, disable account task should be generated immediately and create account task should be generated after 24 hours.

I tried to include both the rules in single user update rule and also tried separating both but did not work either way. Disable account task is creating immediately but create account task never gets generated.

Could you please confirm if the delayed action functionality is not working, or I am missing something? 

I believe we can achieve this with analytics also. Could you also please provide the analytics query as this is a time sensitive implementation?

[rushikeshvartak]

Did you checked logs / execution trail

[NM]

Hi @NDY , ideally it won't work as you are trying to create a account task for a user who already have an account.

[NDY]

We have a process in between to change the manually suspended accounts to "suspended from import service". I can create the create account task manually.

[NM]

@NDY , manually via ARS?

[NDY]

No, via enhanced query execution job.

[NM]

Yes @NDY but not supported via technical rule..

[NDY]

I see the rule once run in execution trail but don't see anything in the logs. The rule is in processed state in execution trail.

[rushikeshvartak]

What about user update history

[NDY]

I see the rule being run in User update history.

[rushikeshvartak]

Then you need to validate logs to check issue

[NDY]

Is there a way to write an analytic query to generate a create account task for the endpoint when there is a change in CP23 and disable account task is created?

[rushikeshvartak]

Create account is not allowed action for actionable report

[NDY]

What is " 0 Days" in delayed action? 

[rushikeshvartak]

task start will be task creation + 0 day

task created on 6th Aug then , task will be processed on 6th Aug (0days) , 7th Aug (1 day)

[NDY]

Okay, I was trying to see if there was any difference on having 0 day vs not mentioning any "execute at" value.

[rushikeshvartak]

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