defect on workday account / entitlement (security group) import

[ejeong]

Hello,

I am integrating workday as target system to check workday admin access... 

Everything is working as expceted but there is one issue.. 

when user has only one secutity group. Saviynt is not recognizing the membership. 

When we assigned additonal secutity group from WD, we can see both groups when we ran import again. 

Now, we removed one group from Workday, and ran import again,, there is no differences from user with two groups. 

We are using OOTB Workday RaaS connection

[ejeong]

We checked we can see the information from API response when user has one only security group. 

[rushikeshvartak]

Does entry exist in account_entitlements1 table? Is this UI issue ? 

If this is issue in your version then you should create freshdesk ticket to get patch (if applicable) to fix issue

[ejeong]

Not sure if its UI issue... but i couldnt capture relevant log for this issue.. but workday report and api has no issue.. its validated. When same user has two groups or more then we can see the entitltment hirerachy.. so i dont think its issue abt configuration or data..

[rushikeshvartak]

You can resubmit request for 1 entitlement / find user with 1 entitlement. 

[ejeong]

unfortunately, this is same. 

we provisioned a security group to user without any group. and tried to import (application data import) then there is nothing under entitlement hirerachy.

[ejeong]

I am seeing error like below in debug log.. I am not sure what's cause for this issue.

One thing I noticed that, group name in WD and entitlement value is different 

but I can see members in this entitlement. but some with only one security group are missing.

[rushikeshvartak]

It seems display issue. due to some junk characters. Does entitlement visible under view existing access (which will be used by end userS)

please check from data analyzer if entitlement is visible or not?

select * from account_entitlements1 where accountkey =123

[ejeong]

no data found.  but I dont think it's issue with data.. beacuase when we assign one more security group from Workday, then we can see two security group under entitlement hirerachy for this user...

[rushikeshvartak]

You should submit freshdesk ticket seems defect