Saviynt Forums

fouriefb · ‎05/25/2023

Hi Everyone,

We have a scenario that when for example 'Remove Access' tasks created by EnterpriseRoleManagementJob upon Access end date, mails notifications as configured at Endpoint are not sent out. As this is disconnected system, it is critical that mails reach admins else they will not be aware of remove tasks.

When we remove access for the same Entitlement manually for instance, mails are received immediately.

Hoping someone has solution for this

F.Fourie

dgandhi · ‎05/25/2023

Is there any error that you see in the logs?

Thanks,
Devang Gandhi
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fouriefb · ‎05/26/2023

Hey @dgandhi

No error, nothing happening for mail to be triggered.

rushikeshvartak · ‎05/25/2023

This is expected current product behavior . please raise idea for enhancement

Regards,
Rushikesh Vartak
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fouriefb · ‎05/26/2023

Thanks for repsonse,

Why is it expected behaviour though? Should task type not trigger mail same as ARS?

It would defeat purpose for disconnected systems as no Admins will know of new task to remove unwanted or unauthorized access unless checking Saviynt daily.

fouriefb · ‎05/26/2023

Any ideas for a workaround to send a mail when remove access task is created by EnterpriseRolemanagement job?

Saviynt Forums

Create Task mails not created when task is created from EnterpriseRoleManagementJOB