Create Task mails not created when task is created from EnterpriseRoleManagementJOB

[fouriefb]

Hi Everyone,

We have a scenario that when for example 'Remove Access' tasks created by EnterpriseRoleManagementJob upon Access end date, mails notifications as configured at Endpoint are not sent out. As this is disconnected system, it is critical that mails reach admins else they will not be aware of remove tasks.

When we remove access for the same Entitlement manually for instance, mails are received immediately. 

Hoping someone has solution for this

F.Fourie

[dgandhi]

Is there any error that you see in the logs?

[fouriefb]

Hey @dgandhi 

No error, nothing happening for mail to be triggered.  

[rushikeshvartak]

This is expected current product behavior . please raise idea for enhancement 

[fouriefb]

Thanks for repsonse,

Why is it expected behaviour though? Should task type not trigger mail same as ARS?

It would defeat purpose for disconnected systems as no Admins will know of new task to remove  unwanted or unauthorized access unless checking Saviynt daily.

[fouriefb]

Any ideas for a workaround to send a mail when remove access task is created by EnterpriseRolemanagement job?