Configure Account status to Inactive, when inactivateAccountsNotInFile is set as true.

[SugandhaVarma1]

Hello Techies, 

We have set status threshold as below in one of our applications. While import, its setting up the Account status to SUSPENDED FROM IMPORT SERVICES(SFIS). Due to which the end user is unable to get Enable button for that application. To fix this we are manually changing the status from SFIS to inactive to get the enable button in ARS. 

Is there a way we can do configuration which can set the Account status as inactive rather than SFIS.

{
"statusAndThresholdConfig": {
"accountThresholdValue": 1000,
"statusColumn": "customproperty10",
"activeStatus": [
"true"
],
"deleteLinks": true,
"inactivateAccountsNotInFile": true,
"correlateInactiveAccounts": true,
"lockedStatusColumn": "customproperty22",
"lockedStatusMapping": {
"Locked": [
"1"
],
"Unlocked": [
"0"
]
}
}
}

[vivekmohanty_pm]

@SugandhaVarma1 Good afternoon! 

Which connector are we talking about?  Is it an AD Connection?

If "inactivateAccountsNotInFile" is set to true then it should mark the missing accounts as Inactive. It should not mark the missing account as SUSPENDED FROM IMPORT SERVICE.

If you can, please share the debug logs for the import where it suspended the accounts.

[SugandhaVarma1]

Thank you Vivek,

Its Salesforce connector. 

Regards,

Sugandha