can we add 2 email template for same task type and same Email action?

[bala]

Hi Team,

Saviynt support for adding 2 email templates for same task type and same Email action in UI?

but while testing, it sends only 1 email alone. 

Do this feature is supported, we need to send Account password email for 2 separate teams(more client complex custom requirement) ) 

[smitg]

2 email templates for same task type is supported. 

Are you seeing any error in logs for the other email which is not triggered?

Thanks,
Smitha

[bala]

no errors in logs, it seems to be picking randomly 1 email only. Does it works for you? 

[smitg · Accepted solution]

Yes, its working for us. We are on 23.5V

[bala]

yes, its working. Thanks. 

[DixshantValecha]

Hi @bala,

We kindly request that you inform us of any updates or adjustments made on your part that have resulted in a successful resolution, thereby benefiting other individuals who may encounter a comparable inquiry.