Announcing the Saviynt Knowledge Exchange unifying the Saviynt forums, documentation, training,
and more in a single search tool across platforms. Read the announcement here.
This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Campaign Reminder email notifications are not being sent out after Upgrade to 24.1

leed02
New Contributor
New Contributor

‎03/13/2024 11:20 AM - last edited on ‎03/13/2024 11:53 AM by Community Manager

After upgrading to 24.1 in our Dev environment, we have created a test certification and now the email notification is are not sending out at all. Has anyone else experienced this issue? Or perhaps know what the resolution is? 

2024-03-10T23:44:58.683125225Z stdout F 2024-03-10 23:44:58,683 [quartzScheduler_Worker-1] DEBUG services.EmailerService - before send email [subject:Escalation Action Required:  is PAST DUE, from:[Saviynt-DoNotReplydev@xxxxxxxxx.com]

We ran a query to see if we can resend out all the email notifications an received this in the logs:

2024-03-12T14:43:48.710926896Z stdout F 2024-03-12 14:43:48,710 [http-nio-8080-exec-66] DEBUG controllers.DataAnalyzerController - query : select firstremindermailsent, secondremindermailsent, thirdremindermailsent, fourthremindermailsent, fifthremindermailsent, reassignmailsent, completemailsent from campaign where campaign_name = 

[This post has been edited by a Moderator to remove sensitive information.]

Labels:
0 Kudos
7 REPLIES 7

rushikeshvartak
All-Star
All-Star

‎03/17/2024 06:55 PM

Does other email notifications are getting sent from system?


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.
0 Kudos

leed02
New Contributor
New Contributor
In response to rushikeshvartak

‎03/18/2024 12:26 PM

No the system is not sending out any emails at all since the updgrade. I am wondering if it has anything to do with the SMTP server or connection being broken or down? 

0 Kudos

dgandhi
All-Star
All-Star
In response to leed02

‎03/18/2024 01:19 PM

It could be related to SMTP, try to do test connection and see if test emails are getting triggered or not.

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.
0 Kudos

leed02
New Contributor
New Contributor
In response to dgandhi

‎03/18/2024 01:22 PM

I did a SMTP test connection an it failed.

0 Kudos

dgandhi
All-Star
All-Star
In response to leed02

‎03/18/2024 01:23 PM

Please check with your SMTP team, and also make sure connectivity between Saviynt and Mail server is working as expected. This doesnt seem to be an issue with campaign configuration.

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.
0 Kudos

rushikeshvartak
All-Star
All-Star
In response to leed02

‎03/18/2024 04:55 PM

If account is @saviynt.com raise saviynt ticket to fix issue. Else contact internal team to fix smtp issue


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.
0 Kudos
Copyright © 2024 Khoros, LLC