Azure AD Access import-Responsestatuscode-404

[Deepa_Vimal]

Hi Team,

We are experiencing an issue with Azure AD Access full import job. Its giving following error.

ResponseStatusCode-404, Failed url-https://graph.microsoft.com/v1.0/teams/9d79f440-2116-47c6-8e0d-64c7bc75b68c/channels, Error Message - {"error":{"code":"NotFound","message":"No threadId found for TeamId 9d79f440-2116-47c6-8e0d-64c7bc75b68c","innerError":{"code":"Unknown","message":"No threadId found for TeamId 9d79f440-2116-47c6-8e0d-64c7bc75b68c","date":"2024-07-03T11:30:22","request-id":"ce7b4219-296e-43f1-8d69-590b80b4a0ea","client-request-id":"2c41b7e0-3848-4213-8ed4-4b7ae78ae8aa"}}}

Help us resolve this error.

Thank you.

[NM]

Hi @Deepa_Vimal , what all entitlement types are you importing and is it AzureAD ootb connector??

[Deepa_Vimal]

Hi @NM, We are using Azure AD OOTB connector, and currently we are trying to import AADGroups,AADGroupOwners, and team. 

[rushikeshvartak]

Try below custom access json in job

{
"importEntTypes": {
"AADGroup": {},
"Team": {}

},
"excludeEntTypes": {
"ApplicationInstance": {},
"DirectoryRole": {},
"Subscription": {},
"Application": {},
"DirectoryRoleMember": {},
"SKU": {},
"ServicePlans": {},

"Channel": {},
"MemberPermission": {},
"GuestPermission": {}
}
}

Refer https://docs.saviyntcloud.com/bundle/AzureAD-v24x/page/Content/Customizing-Entitlement-Import.htm

[Deepa_Vimal]

Hi @rushikeshvartak, I have added custom access json and ran import custom access json job, but again it is giving same error. The entitlementid mentioned in the error message is present in Azure AD target. 

Error message: ResponseStatusCode-404, Failed url-https://graph.microsoft.com/v1.0/teams/9d79f440-2116-47c6-8e0d-64c7bc75b68c, Error Message - {"error":{"code":"NotFound","message":"No team found with Group Id 9d79f440-2116-47c6-8e0d-64c7bc75b68c","innerError":{"code":"ItemNotFound","message":"No team found with Group Id 9d79f440-2116-47c6-8e0d-64c7bc75b68c","details":[],"date":"2024-07-04T11:52:32","request-id":"3df1cb43-a0e7-48f5-9d2b-8d9e2f2026ec","client-request-id":"f175a9c7-6f68-4156-8610-65469d487b33"}}}

[rushikeshvartak]

Share data analyzer screenshot from entitlement values for above team id

[Deepa_Vimal]

Hi @rushikeshvartak, The following is the data analyser screenshot. Incremental import works fine. But when we run full import, we are getting error. We checked target Azure AD, the mentioned entitlementid is present.

Thank you.

[rushikeshvartak]

Inactive the entitlement id and change entitlement id using enhanced query and try full import 

[Deepa_Vimal]

Hi @rushikeshvartak , I have inactivated the entitlement and changed the entitlementid to a new value using enhanced query and ran full import, but job failed with the same error.  

Thanks 

[rushikeshvartak]

• Validate if below API is working from postman
• https://graph.microsoft.com/v1.0/teams/9d79f440-2116-47c6-8e0d-64c7bc75b68c/channels

[Deepa_Vimal]

Hi @rushikeshvartak , I have validated in postman I have got the following response.

Thank you.

[rushikeshvartak]

Hence saviynt is showing correct error. There are no channels exists for Teams

[Deepa_Vimal]

Hi @rushikeshvartak , Thanks for your response. Please let me know how I can resolve this error.

[rushikeshvartak · Accepted solution]

Ideally saviynt should have handled id no channels for team it should have ignored. This may be enhancement . To confirm please raise support ticket

[Deepa_Vimal]

Hi @rushikeshvartak , Thanks for your response, Ill raise a support ticket for the same.