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Auto Complete Add Access Task

singh
New Contributor II
New Contributor II

Hi,

I want to complete the task for entitlement, which has child/Associated entitlement mappings.
                                            And 
Create the ticket for entitlement, which doesn't have a child/Associated entitlement mappings.

It is managed as a disconnected application that has linked AD groups.
Screenshot 2024-01-09 at 11.01.20 AM.png

It is managed as a disconnected application and Don't have any mapping. Screenshot 2024-01-09 at 11.01.11 AM.png

Example:
This has 10 entitlements. Out of them, 4 have AD-connected groups (as associated entitlements mappings as shown in the above images),
I want to auto-complete the task for these entitlements.
                        and
6 don't have anything for those mappings. I want to create a ServiceNow ticket. 
Screenshot 2024-01-09 at 12.16.14 PM.png


1 REPLY 1

rushikeshvartak
All-Star
All-Star

What is connector used where tasks needs to be completed automatically?

For ticket creation saviynt - creates ticket per request id hence no option on particular entitlement


Regards,
Rushikesh Vartak
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