We are delighted to share our new EIC Delivery Methodology for efficiently managing Saviynt Implementations and delivering quick time to value. CLICK HERE.

Auto Complete Add Access Task

singh
New Contributor II
New Contributor II

Hi,

I want to complete the task for entitlement, which has child/Associated entitlement mappings.
                                            And 
Create the ticket for entitlement, which doesn't have a child/Associated entitlement mappings.

It is managed as a disconnected application that has linked AD groups.
Screenshot 2024-01-09 at 11.01.20 AM.png

It is managed as a disconnected application and Don't have any mapping. Screenshot 2024-01-09 at 11.01.11 AM.png

Example:
This has 10 entitlements. Out of them, 4 have AD-connected groups (as associated entitlements mappings as shown in the above images),
I want to auto-complete the task for these entitlements.
                        and
6 don't have anything for those mappings. I want to create a ServiceNow ticket. 
Screenshot 2024-01-09 at 12.16.14 PM.png


1 REPLY 1

rushikeshvartak
All-Star
All-Star

What is connector used where tasks needs to be completed automatically?

For ticket creation saviynt - creates ticket per request id hence no option on particular entitlement


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.