Attaching file in Access Approval Email Notification

[Shreya47]

Hi Team,

We want to add the Comment and the attachment provided during submitting any request to the Access Approval email notification.

In the Email template we are configuring ${request.comments} which is pulling the Comment along with the timestamp and the requester details. Is there any way we can ignore the timestamp and the requester details.

Also, please let us know if there is any way to attach the file provided by the requester in the Email Notification.

[rushikeshvartak]

Share current sample response

[MaheshDevaki]

Hi Rushikesh,

Please find the below screenshot

1- HTML Format bringing an extra non needed value from the {request. Comment}BOX

2- Need to add the attachment from the {request.comment}

[dgandhi]

Can you try below?

SUBSTRING_INDEX($request.comments, ']', -1)

[rushikeshvartak · Accepted solution]

Please use below

${requests.comments.substring(requests.comments.indexOf("]")+ 1)}

[Shreya47]

Hi @rushikeshvartak,

Thank you for the update, we tested this script is working. Could you please also confirm if there is any way to attach the file provided by the requester during request submission in the same Approval Email Notification.

[rushikeshvartak]

You can’t send attachements in email.

please accept the solutions 

[Shreya47]

Hi @rushikeshvartak,

Could you please also confirm if we can add clickable link in comments as well?

[rushikeshvartak · Accepted solution]

you can use html a tag to make link clickable