AD account import job fails without clear reason

[KasperT]

Hi, 

I have configured connection for Active Directory and trying to import accounts to Saviynt.

Connection is successful and I have checked all the configurations relating to importing. I could not find anything that would cause this.

Job is configured correctly and when I run it it gives me the error: Error - Importing AD Data :
Error-Getting-SearchResults -

I tried to look through Application logs as well but found nothing to help me.

Any idea what might cause this or am I missing something?

[rushikeshvartak]

It seems you have issue in object filter. Can you share logs & connection details

[KasperT]

This is the object filter used: (&(objectCategory=person)(objectClass=user))

Not sure which logs and connection details would be most helpful?

[rushikeshvartak]

Import Logs

[KasperT]

These logs should include the events. Time was 03.21 or 15.21.

[sahajranajee]

Hi @KasperT 

Could you share the account_attribute mapping for your AD/LDAP connector?

[KasperT]

Hi, yes here is the account_attribute mapping:

[
CUSTOMPROPERTY1::physicalDeliveryOfficeName#String,
CUSTOMPROPERTY2::department#String,
CUSTOMPROPERTY3::extensionAttribute5#String,
CUSTOMPROPERTY4::employeeID#Binary,
CUSTOMPROPERTY5::extensionAttribute2#Number,
CUSTOMPROPERTY6::givenName#String,
CUSTOMPROPERTY7::initials#String,
CUSTOMPROPERTY8::middleName#String,
CUSTOMPROPERTY9::sn#String,
CUSTOMPROPERTY10::extensionAttribute3#Number,
CUSTOMPROPERTY11::extensionAttribute4#String,
CUSTOMPROPERTY12::title#String,
CUSTOMPROPERTY13::userPrincipalName#String,
DISPLAYNAME::displayname#String,
CUSTOMPROPERTY14::cn#String,
CUSTOMPROPERTY15::name#String,
NAME::sAMAccountname#String,
CUSTOMPROPERTY16::mail#String,
CUSTOMPROPERTY17::extensionAttribute1#String,
CUSTOMPROPERTY18::division#String,
CUSTOMPROPERTY19::company#String,
CUSTOMPROPERTY20::telephoneNumber#String,
CUSTOMPROPERTY21::mobile#String,
CUSTOMPROPERTY22::otherMobile#String,
CUSTOMPROPERTY23::manager#Binary,
CUSTOMPROPERTY24::objectGUID#Binary,
CUSTOMPROPERTY25::userAccountControl#String,
ACCOUNTID::distinguishedName#String,
ACCOUNTCLASS::objectClass#String,
STATUS::userAccountControl#Number,
UPDATEDATE::whenChanged#date,
CREATED_ON::whenCreated#date,
LASTPASSWORDCHANGE::pwdLastSet#millisec,
LASTLOGONDATE::lastLogonTimestamp#millisec,
DESCRIPTION::description#String,
CUSTOMPROPERTY26::distinguishedName#String,
RECONCILATION_FIELD::customproperty24
]

[sahajranajee · Accepted solution]

Hi @KasperT ,

I see manager and employeeID being mapped as #Binary. Could you confirm its correct? if not, please change it to String and try.

[KasperT]

Thank you @sahajranajee this helped to get the Job succeed.

Now I have issue where the import works and shows that 44 new accounts are imported but they are not visible in Saviynt. I am troubleshooting that at the moment.