Actionable Analytics - Unlock Account for AD application

[dmohanty_93]

Hi Team,

I am working on a use case where I am trying to unlock the accounts for Active Directory endpoint using actionable analytics. Can anyone please confirm if this is currently possible in Saviynt?

I see an option for enable account, disable account under allowed actions, but I don't see an option for lock/unlock accounts.

Using below query which seems to be correct, but it is not creating an unlock account task:

select a.name,a.accountkey as acctKey, a.endpointkey, 'unlockAccount' as Default_Action_For_Analytics from accounts a JOIN endpoints e ON a.endpointkey=e.endpointkey where e.endpointkey=2 and a.LOCKEDSTATE=1;

 If I am using enable account as allowed action in my analytics, it creates an enable account task. Currently I don't see an option to select "Unlock Account" under allowed actions. Is it supported in EIC or am I missing any configurations here?

Really appreciate if someone can share any inputs on this.

Thanks and Regards,

Dhwanit Mohanty

[CR]

@dmohanty_93  already endpoint configuration we have option right you achieve based on that

[dmohanty_93]

No that is not possible as our use case is different. We need to achieve this either by actionable analytics or by reset password tile.

We are assigning a custom sav role to helpdesk admins to reset passwords and unlock account for users for AD endpoint. They will not have request access for others feature access added in the sav role. 

Since, using password reset tile, the unlock account task is not getting created. I guess that is a possible defect. And for that already a Saviynt ticket is raised. Hence, as an alternative we are trying to achieve this use case using actionable analytics. 

Can you please confirm if unlock account using Actionable Analytics is supported or not?

Thanks and Regards,

Dhwanit

[AmitM · Accepted solution]

HI @dmohanty_93 , it is not supported via Analytics nor via API. Best is to raise an Idea -https://ideas.saviynt.com/ideas

Only supported through ARS as of now.

Thanks,

Amit

If this answers your query, Please ACCEPT SOLUTION and give KUDOS.

[dmohanty_93]

Thanks Amit.