Account name rule generation issue

[NM]

Hi,

We are facing an issue in account name rule generation.

Current configuration-

CONCAT(substring(REPLACE(USERS.FIRSTNAME, ' ', ''),1,15), '_', substring(REPLACE(USERS.LASTNAME, ' ', ''),1,15)) #
CONCAT(substring(REPLACE(USERS.FIRSTNAME, ' ', ''),1,15), '_', substring(REPLACE(USERS.LASTNAME, ' ', ''),1,15), FN_EIC_SEQGEN('inc'))

We already have an account with the same name present in endpoint, still when creating an account for new user it picks same name for account creation and doesn't move to second rule evaluation.

As per my understanding account name is evaluated on endpoint level and not on same user existing access.

Thanks

[rushikeshvartak]

try 

CASE
WHEN CONCAT(substring(REPLACE(USERS.FIRSTNAME, ' ', ''),1,15), '_', substring(REPLACE(USERS.LASTNAME, ' ', ''),1,15)) IS NOT NULL
THEN CONCAT(substring(REPLACE(USERS.FIRSTNAME, ' ', ''),1,15), '_', substring(REPLACE(USERS.LASTNAME, ' ', ''),1,15), FN_EIC_SEQGEN('inc'))
END

[NM]

Hi @rushikeshvartak, We don't want to append numbers if it is a unique/first time user profile.

as per my understanding it should fail the first rule evaluation as for another user account exist and then evaluate second rule and generate account name

[rushikeshvartak]

Yes that should happen

Can you check logs when form is loaded

[NM]

I did.. it evaluates the first one and says selectedaccountname based on first rule.

[rushikeshvartak]

share logs

[NM]

Made some changes in account name rule, as it will be the final to be utilized.

logs below-

[NM]

Hi @rushikeshvartak ,

I removed the advance config and configured it again, Still the same thing.