Saviynt unveils its cutting-edge Intelligence Suite products to revolutionize Identity Security!
Click HERE to see how Saviynt Intelligence is transforming the industry. Saviynt Copilot Icon
This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Access request error

Go to solution
anirban23
New Contributor III
New Contributor III

‎08/12/2024 06:30 AM

Hi team,

One user has raised an add access request and task got completed with status error after approval. There are no provisioning comments in task. We have reopened the task and tried to provision again, but we are getting same status error with completed. 

Can anyone help on how to fix this.

Thank you !image (5).png

Labels:
0 Kudos
11 REPLIES 11

Go to solution
rushikeshvartak
All-Star
All-Star

‎08/12/2024 06:34 AM

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .



‼️‼️⚠️Do not upload any attachments that contain sensitive information, such as IP Addresses, URLs, Company/Employee Names, Email Addresses, etc.⚠️‼️‼️


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.
0 Kudos

Go to solution
anirban23
New Contributor III
New Contributor III
In response to rushikeshvartak

‎08/12/2024 07:02 AM

I have filtered with task id

 

Line  3745: "2024-08-08T17:04:33.957+00:00","ecm","services.WorkflowService","http-nio-8080-exec-68-hgvhn","DEBUG","whereQry -   and 1=1  and tasks.id =12350835 order by tasks.id desc NULLS LAST "
  Line  3790: "2024-08-08T17:04:34.304+00:00","ecm","","null-hgvhn",""," WHERE tasks.id > 0 and    tasks.status IN (1,2,6,7)    and 1=1  and tasks.id =12350835 order by tasks.id desc NULLS LAST"
  Line  3791: "2024-08-08T17:04:33.957+00:00","ecm","services.WorkflowService","http-nio-8080-exec-68-hgvhn","DEBUG","taskQry -   and 1=1  and tasks.id =12350835 order by tasks.id desc NULLS LAST"
  Line  7524: "2024-08-08T17:04:19.155+00:00","ecm-worker","","null-ltmvl","","                    where at.REQUESTKEY = re.REQUESTKEY and at.TASKKEY in (12350835) and (re.TYPE is null or re.TYPE = 1) "
  Line  7529: "2024-08-08T17:04:19.086+00:00","ecm-worker","services.SaviyntCommonUtilityService","quartzScheduler_Worker-7-ltmvl","DEBUG","Entries to remove = [12350835]"
  Line  7842: "2024-08-08T17:04:18.147+00:00","ecm-worker","","null-ltmvl","","                select rr from ArsTasks rr where (rr.endDate = null or rr.endDate > :ed) and rr.tasktype  = 38 and rr.id in (12350835)"
  Line  7859: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7866: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.id in (12350835)"
  Line  7873: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  7879: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 24 and rr.id in (12350835)"
  Line  7885: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 27 and rr.id in (12350835)"
  Line  7893: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7901: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 28 and rr.id in (12350835)"
  Line  7907: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 25 and rr.id in (12350835)"
  Line  7913: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 26 and rr.id in (12350835)"
  Line  7923: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7933: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7943: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7952: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  7959: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  7968: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7978: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7988: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7993: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                select rr from ArsTasks rr where (rr.endDate = null or rr.endDate > :ed) and rr.tasktype  = 37 and rr.id in (12350835)"
  Line  8218: "2024-08-08T17:04:16.158+00:00","ecm-worker","jobs.MultipleProvisioningJob","quartzScheduler_Worker-7-ltmvl","DEBUG","userkeyTaskSetList after json parse: [[70955:[12350835]]]"
  Line  8229: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                                AND TASKKEY IN (12350835) GROUP BY REQUESTKEY, ACCOUNTKEY "
  Line  8238: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                  AND ARSTASKS.TASKKEY IN (12350835)"
  Line  8248: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                AND ARSTASKS.TASKKEY IN (12350835)"
  Line  8269: "2024-08-08T17:04:16.174+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","arsTaskKeySet = [12350835]"
  Line  8277: "2024-08-08T17:04:16.310+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","getConnectorMSSecuritySystemsQuery -- select at from ArsTasks at where at.id in (12350835) and at.securitysystem.provisioningConnection.connectorms = true  "
  Line  8287: "2024-08-08T17:04:16.336+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","After removing connectorMSTasks in arsTaskKeySet = [12350835]"
  Line  8288: "2024-08-08T17:04:16.336+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","in removeAddAccessTasksWithPrecedence: [12350835]"
  Line  8290: "2024-08-08T17:04:16.337+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","in createAddAccessTaskWithDeEscalation: [12350835]"
  Line  8297: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and arstasks.status = 6 and arstasks.TASKKEY in (12350835)"
  Line  8316: "2024-08-08T17:04:16.376+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","arsTaskKeySet = [12350835]"
  Line  8323: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  8331: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  8338: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  8344: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  8351: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","            and rr.id in (12350835)"
  Line  8362: "2024-08-08T17:04:16.442+00:00","ecm-worker","services.ArsTaskService","quartzScheduler_Worker-7-ltmvl","DEBUG","Calling provisionAccountsAccess with Sec System - Active Directory - Cloud Admin and tasklist - [cs.A92739:[com.saviynt.ecm.task.ArsTasks : 12350835]]"
  Line  8395: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  9332: "2024-08-08T17:04:14.108+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","parameters = [securitySystemIDList:[], connectorserver:false, systemWithSuccessfulConnection:[3, 6, 11, 13, 17, 18, 19, 24, 27, 28, 29, 30, 31, 33, 34, 36, 38, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148, 149, 150, 151, 152, 153, 154, 155, 156, 159, 160, 162, 163, 164, 167, 169, 170, 171, 172, 173], context:JobExecutionContext: trigger: 'MANUAL_TRIGGER.MT_2bji8qk3tdp5t job: utility.WSRetryJob fireTime: 'Thu Aug 08 17:04:14 UTC 2024 scheduledFireTime: Thu Aug 08 17:04:12 UTC 2024 previousFireTime: 'null nextFireTime: null isRecovering: false refireCount: 0, ecmImportJob:com.saviynt.ecm.identitywarehouse.domain.EcmImportJob : 4894632, taskTypesList:null, securitySystemList:null, processingTaskSet:[], successfulConnection:[10, 12, 15, 16, 17, 18, 24, 25, 27, 28, 29, 32, 35, 36, 38, 39, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 59, 60, 61, 63, 65, 66, 67, 68, 70, 71, 81, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 104, 105, 106, 107, 108, 109, 110, 112, 113, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 140, 147, 148, 150, 152, 153, 156, 157, 158], originalJobMap:[tabDetail:cronexpression::0 15 10 * * ? 2099, securitysystems:, cronexpression:0 15 10 * * ? 2099, tasktypes:, moreoptions:true, updateUser:W92436, advquery:and at.taskkey in ('12350835'), batchsize:], systemNameList:[]]"
  Line  9334: "2024-08-08T17:04:14.108+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","filterquery: and at.taskkey in ('12350835')"
  Line  9339: "2024-08-08T17:04:14.112+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-5-ltmvl","DEBUG","ended preValidateTasksBeforeMapping[[SECURITYSYSTEM:29, TASKTYPE:1, EXTERNALCONNECTION:null, USERKEY:70955, TASKKEY:12350835, PARENTTASK:null, REQUESTRULETASKCREATED:false, UPDATEACCOUNTTASKCREATED:true, ACCOUNTKEY:2035690, ENTITLEMENT_VALUEKEY:1024655, STARTDATE:2024-08-06 07:37:54.0, ENDDATE:null, ACCOUNTNAME:cs.A92739, ENDPOINT:120]]"
  Line  9345: "2024-08-08T17:04:14.114+00:00","ecm-worker","services.SaviyntCommonUtilityService","quartzScheduler_Worker-5-ltmvl","DEBUG","taskkeyset to add = [[12350835]] , jobid = 4894632"
  Line  9347: "2024-08-08T17:04:14.120+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","threadUserkeyTaskSetMap: [0:[70955=[12350835]]]"
  Line  9351: "2024-08-08T17:04:14.128+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","ValueMap is [parentJobId:4894632, invokingjobcomments:invoked from WSRetryJob ID - 4894632 group 0, userkeytasksetlistJSON:[{"70955":[12350835]}], threadNumber:0, originalJobDataMap:{"tabDetail":"cronexpression::0 15 10 * * ? 2099","securitysystems":"","cronexpression":"0 15 10 * * ? 2099","tasktypes":"","parentJobId":4894632,"moreoptions":"true","updateUser":"W92436","advquery":"and at.taskkey in ('12350835')","batchsize":""}]"

0 Kudos

Go to solution
NM
Honored Contributor II
Honored Contributor II

‎08/12/2024 06:41 AM

Hi @anirban23 , after running the task again fetch the logs and share to help debug

0 Kudos

Go to solution
anirban23
New Contributor III
New Contributor III
In response to NM

‎08/12/2024 07:03 AM

Filtered with task id in logs-

 

Line  3745: "2024-08-08T17:04:33.957+00:00","ecm","services.WorkflowService","http-nio-8080-exec-68-hgvhn","DEBUG","whereQry -   and 1=1  and tasks.id =12350835 order by tasks.id desc NULLS LAST "
  Line  3790: "2024-08-08T17:04:34.304+00:00","ecm","","null-hgvhn",""," WHERE tasks.id > 0 and    tasks.status IN (1,2,6,7)    and 1=1  and tasks.id =12350835 order by tasks.id desc NULLS LAST"
  Line  3791: "2024-08-08T17:04:33.957+00:00","ecm","services.WorkflowService","http-nio-8080-exec-68-hgvhn","DEBUG","taskQry -   and 1=1  and tasks.id =12350835 order by tasks.id desc NULLS LAST"
  Line  7524: "2024-08-08T17:04:19.155+00:00","ecm-worker","","null-ltmvl","","                    where at.REQUESTKEY = re.REQUESTKEY and at.TASKKEY in (12350835) and (re.TYPE is null or re.TYPE = 1) "
  Line  7529: "2024-08-08T17:04:19.086+00:00","ecm-worker","services.SaviyntCommonUtilityService","quartzScheduler_Worker-7-ltmvl","DEBUG","Entries to remove = [12350835]"
  Line  7842: "2024-08-08T17:04:18.147+00:00","ecm-worker","","null-ltmvl","","                select rr from ArsTasks rr where (rr.endDate = null or rr.endDate > :ed) and rr.tasktype  = 38 and rr.id in (12350835)"
  Line  7859: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7866: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.id in (12350835)"
  Line  7873: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  7879: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 24 and rr.id in (12350835)"
  Line  7885: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 27 and rr.id in (12350835)"
  Line  7893: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7901: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 28 and rr.id in (12350835)"
  Line  7907: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 25 and rr.id in (12350835)"
  Line  7913: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                    and rr.tasktype = 26 and rr.id in (12350835)"
  Line  7923: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7933: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7943: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7952: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  7959: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  7968: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7978: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7988: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  7993: "2024-08-08T17:04:18.146+00:00","ecm-worker","","null-ltmvl","","                select rr from ArsTasks rr where (rr.endDate = null or rr.endDate > :ed) and rr.tasktype  = 37 and rr.id in (12350835)"
  Line  8218: "2024-08-08T17:04:16.158+00:00","ecm-worker","jobs.MultipleProvisioningJob","quartzScheduler_Worker-7-ltmvl","DEBUG","userkeyTaskSetList after json parse: [[70955:[12350835]]]"
  Line  8229: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                                AND TASKKEY IN (12350835) GROUP BY REQUESTKEY, ACCOUNTKEY "
  Line  8238: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                  AND ARSTASKS.TASKKEY IN (12350835)"
  Line  8248: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                AND ARSTASKS.TASKKEY IN (12350835)"
  Line  8269: "2024-08-08T17:04:16.174+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","arsTaskKeySet = [12350835]"
  Line  8277: "2024-08-08T17:04:16.310+00:00","ecm-worker","connectorms.ConnectorMsHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","getConnectorMSSecuritySystemsQuery -- select at from ArsTasks at where at.id in (12350835) and at.securitysystem.provisioningConnection.connectorms = true  "
  Line  8287: "2024-08-08T17:04:16.336+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","After removing connectorMSTasks in arsTaskKeySet = [12350835]"
  Line  8288: "2024-08-08T17:04:16.336+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","in removeAddAccessTasksWithPrecedence: [12350835]"
  Line  8290: "2024-08-08T17:04:16.337+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","in createAddAccessTaskWithDeEscalation: [12350835]"
  Line  8297: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and arstasks.status = 6 and arstasks.TASKKEY in (12350835)"
  Line  8316: "2024-08-08T17:04:16.376+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-7-ltmvl","DEBUG","arsTaskKeySet = [12350835]"
  Line  8323: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  8331: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  8338: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  8344: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835 )"
  Line  8351: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","            and rr.id in (12350835)"
  Line  8362: "2024-08-08T17:04:16.442+00:00","ecm-worker","services.ArsTaskService","quartzScheduler_Worker-7-ltmvl","DEBUG","Calling provisionAccountsAccess with Sec System - Active Directory - Cloud Admin and tasklist - [cs.A92739:[com.saviynt.ecm.task.ArsTasks : 12350835]]"
  Line  8395: "2024-08-08T17:04:17.153+00:00","ecm-worker","","null-ltmvl","","                and rr.id in (12350835)"
  Line  9332: "2024-08-08T17:04:14.108+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","parameters = [securitySystemIDList:[], connectorserver:false, systemWithSuccessfulConnection:[3, 6, 11, 13, 17, 18, 19, 24, 27, 28, 29, 30, 31, 33, 34, 36, 38, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148, 149, 150, 151, 152, 153, 154, 155, 156, 159, 160, 162, 163, 164, 167, 169, 170, 171, 172, 173], context:JobExecutionContext: trigger: 'MANUAL_TRIGGER.MT_2bji8qk3tdp5t job: utility.WSRetryJob fireTime: 'Thu Aug 08 17:04:14 UTC 2024 scheduledFireTime: Thu Aug 08 17:04:12 UTC 2024 previousFireTime: 'null nextFireTime: null isRecovering: false refireCount: 0, ecmImportJob:com.saviynt.ecm.identitywarehouse.domain.EcmImportJob : 4894632, taskTypesList:null, securitySystemList:null, processingTaskSet:[], successfulConnection:[10, 12, 15, 16, 17, 18, 24, 25, 27, 28, 29, 32, 35, 36, 38, 39, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 59, 60, 61, 63, 65, 66, 67, 68, 70, 71, 81, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94, 95, 96, 104, 105, 106, 107, 108, 109, 110, 112, 113, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 140, 147, 148, 150, 152, 153, 156, 157, 158], originalJobMap:[tabDetail:cronexpression::0 15 10 * * ? 2099, securitysystems:, cronexpression:0 15 10 * * ? 2099, tasktypes:, moreoptions:true, updateUser:W92436, advquery:and at.taskkey in ('12350835'), batchsize:], systemNameList:[]]"
  Line  9334: "2024-08-08T17:04:14.108+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","filterquery: and at.taskkey in ('12350835')"
  Line  9339: "2024-08-08T17:04:14.112+00:00","ecm-worker","services.ArsTaskHelperService","quartzScheduler_Worker-5-ltmvl","DEBUG","ended preValidateTasksBeforeMapping[[SECURITYSYSTEM:29, TASKTYPE:1, EXTERNALCONNECTION:null, USERKEY:70955, TASKKEY:12350835, PARENTTASK:null, REQUESTRULETASKCREATED:false, UPDATEACCOUNTTASKCREATED:true, ACCOUNTKEY:2035690, ENTITLEMENT_VALUEKEY:1024655, STARTDATE:2024-08-06 07:37:54.0, ENDDATE:null, ACCOUNTNAME:cs.A92739, ENDPOINT:120]]"
  Line  9345: "2024-08-08T17:04:14.114+00:00","ecm-worker","services.SaviyntCommonUtilityService","quartzScheduler_Worker-5-ltmvl","DEBUG","taskkeyset to add = [[12350835]] , jobid = 4894632"
  Line  9347: "2024-08-08T17:04:14.120+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","threadUserkeyTaskSetMap: [0:[70955=[12350835]]]"
  Line  9351: "2024-08-08T17:04:14.128+00:00","ecm-worker","jobs.WSRetryJob","quartzScheduler_Worker-5-ltmvl","DEBUG","ValueMap is [parentJobId:4894632, invokingjobcomments:invoked from WSRetryJob ID - 4894632 group 0, userkeytasksetlistJSON:[{"70955":[12350835]}], threadNumber:0, originalJobDataMap:{"tabDetail":"cronexpression::0 15 10 * * ? 2099","securitysystems":"","cronexpression":"0 15 10 * * ? 2099","tasktypes":"","parentJobId":4894632,"moreoptions":"true","updateUser":"W92436","advquery":"and at.taskkey in ('12350835')","batchsize":""}]"

0 Kudos

Go to solution
rushikeshvartak
All-Star
All-Star
In response to anirban23

‎08/12/2024 07:06 AM

This does not contain relevant logs. Please run a particular task from the advanced configuration under WSRETRY and share logs in a text file. 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.
0 Kudos

Go to solution
anirban23
New Contributor III
New Contributor III
In response to rushikeshvartak

‎08/12/2024 11:07 AM

image (6).png

0 Kudos

Go to solution
rushikeshvartak
All-Star
All-Star
In response to anirban23

‎08/12/2024 11:08 AM

LDAP (Lightweight Directory Access Protocol) error code 34 corresponds to the error "Invalid DN Syntax." This error typically occurs when the Distinguished Name (DN) being provided or used in the operation is incorrectly formatted or does not conform to the LDAP naming rules.

Common Causes:

  1. Invalid Characters: The DN contains characters that are not allowed or are incorrectly escaped. Special characters like commas, plus signs, quotes, backslashes, and others must be properly escaped.
  2. Incorrect DN Format: The DN does not follow the correct hierarchical structure. For example, components of the DN might be missing or in the wrong order.
  3. Whitespace Issues: Leading or trailing spaces in the DN can cause this error.
  4. Empty DN: Trying to perform an operation without providing a DN or with an empty DN.

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

Go to solution
anirban23
New Contributor III
New Contributor III
In response to rushikeshvartak

‎08/16/2024 03:44 AM

Thanks, Rushi. It's resolved. AccountID is not properly mapped with ObjectGUID. I repushed data from Saviynt. and processed the tasks 

0 Kudos

Go to solution
rushikeshvartak
All-Star
All-Star
In response to anirban23

‎08/16/2024 06:54 AM

✅Please click the 'Accept As Solution' button on the reply (or replies) that best answers your original question and hit 'Kudos' button 👍.


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.
0 Kudos

Go to solution
rahul_p
Regular Contributor III
Regular Contributor III

‎08/12/2024 08:01 AM

Hello @anirban23 ,

May be try to run the task again, once provisioning job finishes, then download the logs freshly by re-opening the logs window of Saviynt.

From notepad, search the taskid in the logs which downloaded, it must have some error.

Share that error here, so everyone can suggest solution if any.

Regards,
Rahul
Please accept this as solution & give kudos if it resolves your issue.

0 Kudos

Go to solution
anirban23
New Contributor III
New Contributor III
In response to rahul_p

‎08/12/2024 11:07 AM

image (6).png

0 Kudos
Copyright © 2024 Khoros, LLC