Issue with Populating Email and System Username for Users with Existing AD Accounts

[Chirag_Gupta]

Hello Everyone,

We have a requirement where we do not want to generate the email and system username for users on Day 0 if they already have an Active Directory (AD) account. Instead, we want to import the email and system username directly from the existing AD account.

We attempted to use the user_attribute JSON available in the AD connection, but this approach did not work as expected.

We need guidance on how to successfully implement this use case. Specifically, we are looking for a reliable way to import the email and system username from AD without generating new ones.

Thanks,

Chirag Gupta

[Raghu]

@Chirag_Gupta  endpoint level any co-relation using ?

[Chirag_Gupta]

I can successfully store the email in Saviynt, but it's not working for the system username.

[rushikeshvartak]

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .



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