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Filtered endpoint "New account" reques + update account

Olesia
Regular Contributor
Regular Contributor

How to make a "New account" request for filtered endpoint and update account attributes with this request?

We have a requirement to create a new filtered endpoint App1, Security System is Active Directory.
On Access Request form of App1 we created a dynamic attribute (CP30) and want to get that value to extensionAttribute in AD.

What we noticed that with the 1st request when a new (filtered) account has to be created there is no "Update account" tasks created and the extensionAttribute is not being updated.

If account exists then all the following requests create "Update account" task if value in CP30 is updated.

How to force to have "Update account" task created with a "New account" request? If it is not possible what might be another solution except Actionable Analytics?

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

You need to use actionable analytics with update account action


Regards,
Rushikesh Vartak
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Hi Rushikesh,

thanks for your reply. We would like to use OOTB solution if there are any supported.

This is OOTB solution only if you expect product to support default without analytics its not supported. You can raise idea ticket 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.