Hi Team,
I have requirement for creating ticket in ServiceNow where we need to call 2 jsons under create ticket json one for getting the data and the other is to create it with 2 different APIs.
Below are the APIs provided by client with is working in postman:
1. GET--> https://domain.service-now.com/api/now/table/sys_user?sysparm_query=active%3Dtrue%5Euser_name%3D{{eC...
2. POST--> https://domain.service-now.com/api/sn_sc/servicecatalog/items/801dfde6db9bd700677d3437b996198e/order...
The body in POST method should contain the below parameters:
{
"sysparm_quantity":"1",
"variables":{
"case_code":"06f9b8fa1b9360108c122066b04bcb30",
"request_type":"Request a Desktop",
"requested_for":"9d73bbf71bbf9590360da8e82d4bcb68",
"physical_location":"EU2"
}
}
I tried to create a json which is:
{
"call":[
{
"name":"call1",
"connection":"userAuth",
"url":"https://domain.service-now.com/api/now/table/sys_user?sysparm_query=active%3Dtrue%5Euser_name%3D${us...,
"httpMethod":"GET",
"httpHeaders":{
"Authorization":"${access_token}"
},
"httpContentType": "application/json",
"ticketidPath": "result[0].sys_id",
"successResponses": {
"statusCode": [
200,
201
]
},
"unsuccessResponses":{
"error.message":"Operation Failed"}
},
{
"name":"call2",
"connection":"userAuth",
"url":"https://domain.service-now.com/api/sn_sc/servicecatalog/items/801dfde6db9bd700677d3437b996198e/order...,
"httpMethod":"POST",
"httpParams":"{\"sysparm_quantity\":\"1\",\"variables\":{\"case_code\":\"06f9b8fa1b9360108c122066b04bcb30\",\"request_type\":\"Request a Desktop\",\"requested_for\":\"${response.call1.message.result[0].sys_id}\",\"physical_location\":\"EU2\"}}",
"httpContentType": "application/json",
"httpHeaders":{
"Authorization":"${access_token}"
},
"ticketidPath": "result[0].request_number",
"ticketStatusValue": [
"Closed",
"Closed Complete",
"Resolved"
],
"disContinueStatusValue": [
"Closed Incomplete",
"Closed Skipped"
],
"successResponses": {
"statusCode": [
200,
201
]
},
"unsuccessResponses":{
"message":"Operation Failed"}
}
]
}
However, the response we received in task is NULL. There is no error message found in logs as well. How can we use multiple APIs here.
Please suggest.
regards,
Ekata
