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Issue with Binding variables in Advanced Html email template for new account creation notification

N598231
New Contributor II
New Contributor II

Hi everyone

I'm encountering an issue with the advanced html option in email template. When using this option, the binding variables are being rendered as plain text. The problem specifically occurs with the new account creation notification (option in endpoint). When usign normal html , the binding variables function as expected. (attached both screenshot)

This issue is only present in the new account creation notification. Other templates with advanced html mapped at the endpoint level are working as expected for other use cases.

Has anyone else experienced this issue with version 24.2 ? Any ideas on how to resolve this would be greatly appreciated. Thanks in advance!

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1 REPLY 1

N598231
New Contributor II
New Contributor II

pls ignore this - it is working now after changing Account name binding variable