CPAM Server disconnect Error

[sksuresh2k30]

CPAM Server keeps disconnecting and says, "Internal server error occurred, close this window and contact your Administrator."  Please suggest this issue.

[NageshK]

@sksuresh2k30 Thanks for posting your question. The given detail is not sufficient to understand the issue. Please specify the following details
1. Use case

2. target

3. whether this never worked at all or if it worked before and stopped now

Thanks

Nagesh K

[sksuresh2k30]

Hi Nagesh,
Thanks for the support, please find below my answer
1. Use case
//On-Prem server access via CPAM(Please note that It was implemented and working earlier)
2. target
//Access DWB-RADIUS01 with credential-less
3. whether this never worked at all or if it worked before and stopped now
//It was working earlier, and it stopped working now.

Attached screen shot for the refrence

[sksuresh2k30]

After investigating this issue, the PAM server connection and password rotation job are failing.

[NageshK]

@sksuresh2k30 Here are few things to check

1. has someone changed the pwd on the target directly?
2. When you click on the windows connection and see details, do you see the vault connection in the credential vault dropdown?
3. Has the credentials or sav role of the user mentioned in Admin -> settings -> microservices changed?  
4. Has the environment been upgraded recently?

Based on the information shared so far, this will require analysis and troubleshooting. please open support ticket with relevant details.
ex: 
Use case :  Launching priv session on windows onprem servers
problem statement : Launch is failing
initial analysis & observations :  "save and test" on windows connection is failing
Logs: Capture the logs from Log viewer when you click on "save and test" in windows connection

Thanks

Nagesh K

[sksuresh2k30]

Hi Nagesh,

Thanks for the support, 

All server connections are dropping except for "192.168.1.29". I`m checking with the customer to see if they changed the password manually. Also, we opened a support ticket for this issue. Please look at my response below.

1. has someone changed the pwd on the target directly?//Checking with customer
2. When you click on the Windows connection and see details, do you see the vault connection in the credential vault dropdown?//Vault connection is working fine
3. Has the credentials or sav role of the user mentioned in Admin -> settings -> microservices changed?  //I don't think so. One connection is working fine, and we can access it 
4. Has the environment been upgraded recently?//No changes 

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