Workflow : Serial workflow if else condition

[PHN]

Hi All,

We are using serial type workflow with SOD condition but IF/ELSE block condition is not working. As per the document, Entitlement variables are not available for serial type workflow. In this scenario, is there a way to implement a conditional check based on the entitlement owner?

Freshdesk document

Workflow Screenshot:

Thanks,

[rushikeshvartak]

You need to use parallel workflow 

[Manu269]

Any specific reason not to use Parallel workflow?

[PHN]

Thank you @rushikeshvartak  @Manu269 

Tried with parallel workflow but same error.

We have a AD based application(Endpoint_Filter), which is using AD workflow for access request. In workflow, After IF ELSE check, control is going to both TRUE and FALSE condition block. Tried with both the type(Serial and Parallel) still the same output. This is only happening for Endpoint Filter application not for AD.

Also not seeing any relevant error in log. Attaching the logs and screenshot of workflow.  

[rushikeshvartak]

Sod / entowners which condition is not working ?

sod conditions try sod > 0 

ent owner

entitlement.entowners.size() eq 0

[PHN]

entowners condition is not working. 

With condition entitlement.entowners.size() eq 0 unable to submit the access request. Seeing below error in logs

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2024-01-04T14:34:41+01:00-ecm-{"log":"2024-01-04 13:34:40,586 [http-nio-8080-exec-10] ERROR services.WorkflowService - Exception in workflow service\n","stream":"stdout","time":"2024-01-04T13:34:40.586501811Z"}

2024-01-04T14:34:41+01:00-ecm-{"log":"javax.el.PropertyNotFoundException: Target unreachable, base expression '. entowners' resolved to null\n","stream":"stdout","time":"2024-01-04T13:34:40.586530599Z"}

---------------

Thanks,

[rushikeshvartak]

Share wf transport. and make sure workflow type is parallel 

[PHN]

Please find the attached wf.

[rushikeshvartak]

Use attached

[PHN]

Thank you.

No luck with updated WF, it's going to both TRUE and FALSE blocks.

[sk · Accepted solution]

@PHN : Are you submitting request for only entitlement or new account along with entitlement? if your request has new account along with entitlement then it will not work because account will not have entitlement object

[PHN]

oh yes, that was the issue. I was requesting new account along with entitlement. I will segregate both requests. Thank you for pointing this out.

All good now. thank you @sk @rushikeshvartak 

[sk]

@PHN : Remove entitlement.entowners ==null condition in your ent owner if-else check only use entitlement.getOwnerRank1().size() eq 0 condition and try.

If you have owners at different rank and any rank owner can approve the request then change the condition to below

entitlement.getOwnerRank1().size() eq 0 && entitlement.getOwnerRank2().size() eq 0 && entitlement.getOwnerRank3().size() eq 0 && entitlement.getOwnerRank4().size() eq 0 && entitlement.getOwnerRank5().size() eq 0

[PHN]

Thank you @sk 

Tried with this condition entitlement.getOwnerRank1().size() eq 0 

but still same error, workflow exception.

[rushikeshvartak]

• Can you share logs ?
• Also share steps followed to request - from which tile ? and what level of access requested

[Prashant]

 Hi ,

Please point the if-else condition false node to either assign or reject the access.

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