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05/23/2024 10:33 PM
Hello,
our statement is in a creation mode , we want to create an account only if the account and the entitlement request are accepted together..
To do this, we implement the All Approval workflow mechanism
Principle of the workflow
The manager must receive the request for creating / update account
The application owner must receive the request for add and remove access. We handle 3 levels of owner rank.
It is works fine to create an account.
The issue occurs when the end user make a request to update their account and their entitlement in the same request
when the manager rejects the first step "Update Account", the status of the request goes to Completed but the add Entitlement in still in "Review" status.
If I accept the AddEntitlement that is still in review , the WF goes to the application owner whereas this action is unnecessary because the wf is already completed.
Is it normal ?
is there an option in a case of UpdateAccount and ModifyAccess to split it into 2 requests . 1 for update account and 1 for ModifyAccess ? another solution to not let the request in a review status (autoreject for example) ?
In the past, we tried entitlementOnly bu we faced some issues . It can't suits in our context.
Thanks
Solved! Go to Solution.
05/23/2024 10:41 PM
Update request =7 modify request means request without dynamic attributes
05/24/2024 01:35 AM
Sorry , I didn't get your point . Do I must test the request type = 7 in the workflow ?
05/28/2024 11:28 PM
if request does not contains dynamic attribute
05/28/2024 11:19 PM
Hello,
is it possible to correlate the modify account and the add entitlement as it is for the create account ?
Like that, the task add entitlement will not be accessible once the approber accept the request for Update account ?
or to splitt the request that contains Update account and add entitlement to 2 independent requests
05/28/2024 11:23 PM
You need to split request type
05/28/2024 11:26 PM
What does it mean to split request type ?
05/29/2024 02:05 AM
ok. It works fine now.
05/29/2024 08:06 AM
Please confirm and mark appropriate solution which can help others