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07/12/2023 09:46 AM
Hi Team,
Can you please suggest a approach for below 'usecase', because it's not possible to achieve from configuration.
Once campaign expires, automatically send the escalation emails as such
1 day after expiration -> Email reviewer and CC reviewer's manager
2day after expiration -> Email reviewer and CC reviewer's manager, reviewer's manager's manager
3 day after expiration -> Email reviewer and CC reviewer's manager, reviewer's manager's manager, reviewer's manager's manager's manager
4 day after expiration -> Email reviewer and CC reviewer's manager, reviewer's manager's manager, reviewer's manager's manager's manager, reviewer's manager's manager's manager's manager.
Thank you in advance
Geeta
07/12/2023 10:06 AM
You may have to use analytics report to notify after expiry. Build an SQL query to identify such expired campaigns and the send email using analytics
07/15/2023 02:45 AM
Thank you Saathvik.
Do you have any Sample query?
Thanks
Geeta
07/12/2023 10:17 AM
By default , there is only 1 placeholder for sending email notification on campaign expiry.
To achieve your use case , you can develop custom jar solution and send email notification based on your business requirement.
If you want the same OOTB in product then raise enhancement request in ideas portal.