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User Manager Campaign expiry Email Notification

GeSaviynt
New Contributor II
New Contributor II

Hi Team,

Can you please suggest a approach for below 'usecase', because it's not possible to achieve from configuration.

Once campaign expires, automatically send the escalation emails as such

1 day after expiration -> Email reviewer and CC reviewer's manager
2day after expiration -> Email reviewer and CC reviewer's manager, reviewer's manager's manager
3 day after expiration -> Email reviewer and CC reviewer's manager, reviewer's manager's manager, reviewer's manager's manager's manager
4 day after expiration -> Email reviewer and CC reviewer's manager, reviewer's manager's manager, reviewer's manager's manager's manager, reviewer's manager's manager's manager's manager.

Thank you in advance

Geeta

 

 

3 REPLIES 3

Saathvik
All-Star
All-Star

You may have to use analytics report to notify after expiry. Build an SQL query to identify such expired campaigns and the send email using analytics


Regards,
Saathvik
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GeSaviynt
New Contributor II
New Contributor II

Thank you Saathvik.

Do you have any Sample query?

Thanks

Geeta

 

dgandhi
All-Star
All-Star

By default , there is only 1 placeholder for sending email notification on campaign expiry.

To achieve your use case , you can develop custom jar solution and send email notification based on your business requirement.

If you want the same OOTB in product then raise enhancement request in ideas portal.

 

Thanks,
Devang Gandhi
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