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User account Orphan value show false

Katrin
New Contributor II
New Contributor II

We have imported Accounts via AD connection and all accounts show in the Orphan field the status "false" but it should be the status "true" because we have now associated Users yet in our system.

Under Endpoints we have defined the User Account Correlation rule that from the User the systemusername is mapped to the Account Name.

Do you have any advice for us?

2 REPLIES 2

sk
All-Star
All-Star

I know it is confusing but somehow orphan column of accounts doesn't really define whether account is orphan or not. Not really able to understand the purpose of this column.  So please ignore that column.

 

if you want to know which accounts are orphan then you just build a query to identify accounts that don't have entry in user_accounts table which will give all accounts which are not correlated which means such accounts are orphan accounts.


Regards,
Saathvik
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rushikeshvartak
All-Star
All-Star

This is known defect , Orphan is not updated under Accounts.


Regards,
Rushikesh Vartak
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