User Access Campaign Index Error

[Srh2306]

When we try to launch the UAR Campaign in preview mode  we are seeing the error.

When configuring in Preview Mode Saviynt is giving an error of "There was some problem with Index Creation"

Has anyone faced this issue before and any suggestions or workaround?

[rushikeshvartak]

• issue is with elastic search.
• Please create new campaign with different  name 
• if issue persists, raise support ticket for elastic index issue

[Srh2306]

We tried with different campaign name as well and still see the same error.

[rushikeshvartak]

Please raise support ticket You have issue with elastic server

[Srh2306]

Updated elastic store settings for connection and socket timeout to 900,000 and 1200,000. However we still see the same error while campaign launch -

ecm-worker-campaigns.CampaignService-quartzScheduler_Worker-6-8vhpc-DEBUG-Threshold limit exhausted. Changing campaign status to error.

[rushikeshvartak]

Please raise support ticket https://saviyntsupport.saviynt.com/support/home

[stalluri]

@Srh2306 

Please create a ticket with Saviynt support. They will help you with this.
Support will fix the indexing issues.

[Srh2306]

Issue got resolved after connecting with Saviynt team. There was some data issue alongwith setting updated for elastic data store which resolved the issue.

[rushikeshvartak]

• ✅Please click the 'Accept As Solution' button on the reply (or replies) that best answers your original question and hit 'Kudos' button 👍.