Unable to populate comments

[BhanuKumar]

Issue in populating comments in generated ticket in Saviynt.

Ticket is getting when we used CreateAccount JSON in connection, but when we tried to populate comments of a request in ticket it is not working as expected.

We tried to populate businessJustification , it is working as expected.

${businessJustification}

We tried with below ways for comments to be populated in ticket

${comments}
${Comments}
${request.comments}
${task.requestKey?.comments}
${arsTasks.comments}
${task.requestkey.comments}

Saviynt version: v5.5SP3.16

please provide some inputs to resolve it

[SB]

Can you try with ${task.comments}

[RakeshMG]

Please try :

${task.requestKey==null?'':task.requestKey?.comments?.replaceAll('<.*?>','').replaceAll('\\n','').replaceAll('\\r','').replaceAll('[^ -~À-ÿ]+','').replaceAll(new String('XFw='.decodeBase64()),new String('XFxcXA=='.decodeBase64()))}

And refer to following forum for your request  :

https://forums.saviynt.com/t5/identity-governance/passing-the-comments-and-justifications-as-an-attr...