Saviynt Forums

shivmano · ‎10/11/2023

Hi Team,

I am looking for a way to be able to create 2 RITMs with 2 different service-now groups for a single access request.

i.e - User requests for entitlement A, once the approval is all done, I need to be able to create 1 ticket with servicenow group X and 1 ticket with servicenow group Y. Is this possible?

stalluri · ‎10/11/2023

Try creating emails at task level so we can create separate emails for each entitlement.

Best Regards,
Sam Talluri
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Manu269 · ‎10/11/2023

@stalluri if both the groups/entitlements are part of a same request than EIC OOTB connector for servicedesk will create a single RITM ticket.

Regards
Manish Kumar
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stalluri · ‎10/11/2023

Got it.

Best Regards,
Sam Talluri
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shivmano · ‎10/11/2023

@Manu269 is there a way to open tickets with 2 different teams for a single entitlement?

Manu269 · ‎10/12/2023

Hello @shivmano

I believe this is not possible.

Reason : When you create a ticket you might by passing the user group or assignee name to take care of request.

Regards
Manish Kumar
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Saviynt Forums

servicenow - multiple tickets for same endpoint