ServiceNow as a ticketing System

[cdavis2]

I am working with our ServiceNow counterparts to setup the connection to Saviynt. We want the ServiceNow tool be the actual ticketing system and Saviynt handles the provisioning. If I'm understanding correctly we will need to setup the connection portion in servicenow and in Saviynt we will need to create a REST connector. But I'm a little confused when it comes to the rest connector what configurations should I be setting up outside of the initial import. 

[SumathiSomala]

@cdavis2 Apart from connection jSON,You need to add CREATETICKETJSON,TicketStatusJSON 

then attach this connection as servicedesk connection  in security system

https://docs.saviyntcloud.com/bundle/ServiceNow-v23x/page/Content/ServiceNow-as-a-Ticketing-System.h...

[cdavis2]

I created my connection json and I am getting the following error in the logs.

Here is my connection

{
"authentications": {
"userAuth": {
"authType": "oauth2",
"url": "https://mysite.service-now.com/oauth_token.do",
"httpMethod": "POST",
"httpHeaders": {
"contentType": "application/x-www-form-urlencoded"
},
"httpContentType": "application/x-www-form-urlencoded",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken",
"AuthenticationFailed"
],
"timeOutError": "Read timed out",
"errorPath": "error.code",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Basic",
"accessToken": "Basic token"
"httpParams": {
"password": "password",
"grant_type": "password",
"client_secret": "secret",
"client_id": "clientid",
"username": "admin"
},
"retryFailureStatusCode": [
401
]
}
}
}

[rushikeshvartak · Accepted solution]

Try

{
  "authentications": {
    "userAuth": {
      "authType": "oauth2",
      "url": "https://<domain name>/oauth_token.do",
      "httpParams": {
        "password": "<password>",
        "grant_type": "password",
        "scope": "useraccount",
        "client_id": "<client id>",
        "client_secret": "<client secret>",
        "username": "<username>"      },
      "httpHeaders": {
        "Content-Type": "application/x-www-form-urlencoded"      },
      "authError": [
        "InvalidAuthenticationToken"      ],
      "httpMethod": "POST",
      "httpContentType": "application/x-www-form-urlencoded",
      "errorPath": "error.code",
      "maxRefreshTryCount": 5,
      "tokenResponsePath": "access_token",
      "tokenType": "Bearer",
      "retryFailureStatusCode": [
        401
      ],
      "accessToken": "Bearer token"    }
  }
}

[cdavis2]

Yep this worked got a successful connection. Another question I was looking at the documentation for the testing procedures and noticed that testing is done via putting a request in through Saviynt. What is or is there any documentation showing the proper testing procedures for submitting a request via Servicenow and and Saviynt retrieving the ticket?

[rushikeshvartak]

You need to raise access request then complete or discontinue incident in service now  and then run wsretry to reflect status in saviynt.

[cdavis2]

Does an endpoint need to be setup as well?