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Service Account not getting created in Active Directory

varunpuri
Regular Contributor
Regular Contributor

Hi,

To create a Service Account in AD, we are following the below steps :
1. Invoking an API from Postman to Create a Request of type Create Service Account.
2. Auto Approving that request from Saviynt.
3. This results in the generation of a Provisioning Task as shown below :

varunpuri_0-1683289956616.png

4. We then run the WS Retry Job to clear this task.

The task is getting moved to Completed Tasks, without any error. There is no error in the logs but Service Account is not getting created in Active Directory. Kindly assist.

Best Regards,
Varun

4 REPLIES 4

sk
All-Star
All-Star

Was the task even being picked? do you see any provisioning retries on task details?


Regards,
Saathvik
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pruthvi_t
Saviynt Employee
Saviynt Employee

@varunpuri ,

Please check the status of the task and provisioning comments (if any). Also check the line from logs where provisioning job is picking the task. You should be able to see how the task is getting progressed. If there is no error, at least you should be able to see something around create account json being called and any action being taken on target (AD in this case).

Thanks,


Regards,
Pruthvi

varunpuri
Regular Contributor
Regular Contributor

@sk , @pruthvi_t - 
1. The task is moved to Completed state
2. Provisioning retries section shows nothing
3. Nothing is present in the Provisioning Comments
4. Nothing in the logs pointing to Create Account JSON being called.

pruthvi_t
Saviynt Employee
Saviynt Employee

@varunpuri ,

 

Did you configure the create account json in the connection for the creation of service accounts. If you have configured then when new account task is getting provisioned by wsretry job, it will point to the details of json in the logs.

If you're finding issue with it, please raise an FD ticket with all the relevant details, so that our support team can take a deeper look at the issue.

Thanks,


Regards,
Pruthvi