Hi Team,
We are integrating SAP successfactor LMS (learning management system) with Saviynt using REST connector
when we run Access recon import job to import learning(entitlements) and group membership- (assigned and completed training) for users it's taking longer than the usual
we have around 68k active accounts and 1700 learnings,when we ran the job its taking 15 hours- then it is failed -
it has mapped around 5k accounts with 9k memberships and failed.
these are common errors which we can see in logs
Error while getting acctEntParams response for entType- AssignedTrainings, url- https://abcd.com/learning/odatav4/public/user/learningPlan/v1/UserTodoLearningItems?%24filter=criteria%2FtargetUserID%20eq%20'XXXXX' is: Failed to process [url - https://abcd/learning/odatav4/public/user/learningPlan/v1/UserTodoLearningItems?%24filter=criteria%2FtargetUserID%20eq%20'XXXXX'] due to [Connect to abcd.com:443 [abcd.com/23.62.24.168] failed: connect timed out] after [3] retries
we can see a sequence in logs it shows 200 response, then mapping, then if there are no assigned trainings to user- it says null response then it tries 3 times and then says connection timed out- 408 response and again we can see 200 response and finally job fails after long hours.
Config json:
{
"connectionTimeoutConfig": {
"connectionTimeout": 20,
"showLogs": true,
"readTimeout": 50,
"retryWait": 2,
"retryCount": 3
}
}
Can anyone please suggest if anyone has faced similar issues, we have updated the config json as per Solved: Access Import Performance Issue - Saviynt Forums - 106749 forums mentioned here, still no luck.
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