Salesforce Create account failing

[AshirvadhN]

Hi Team,

Am not able to create the account in Salesforce.

It is showing me this error "Error in user creation = Cannot get property 'errorCode' on null object" in Pending tasks Provisioning comments. Please help me.

All the saviynt attributes have data in user, none of them are empty.

Below is the Account field query

Id,Username,LastName,FirstName,Name,CompanyName,Email,IsActive,UserRoleId,ProfileId,UserType,ManagerId,LastLoginDate,LastPasswordChangeDate,CreatedDate,CreatedById,LastModifiedDate,LastModifiedById,SystemModstamp, ContactId,AccountId,FederationIdentifier,UserPermissionsSupportUser

Below is the Create account json.

{
"Username": "${user.email}",
"Alias": "${user.firstname.toString().substring(0,1)}${user.lastname.toString().substring(0,4)}",
"LastName": "${user.lastname}",
"FirstName": "${user.firstname}",
"CompanyName": "${user.orgunitid}",
"Department": "${user.departmentname}",
"Title": "${user.title}",
"Street": "${user.street}",
"City": "${user.city}",
"State": "${user.state}",
"PostalCode": "${user.customproperty19}",
"Country": "${user.country}",
"Email": "${user.email}",
"EmailPreferencesAutoBcc": true,
"EmailPreferencesAutoBccStayInTouch": false,
"EmailPreferencesStayInTouchReminder": true,
"Phone": "${user.secondaryPhone}",
"MobilePhone": "${user.phonenumber}",
"CommunityNickname": "${user.lastname}",
"IsActive": true,
"TimeZoneSidKey": "America/New_York",
"LocaleSidKey": "en_US",
"ReceivesInfoEmails": true,
"ReceivesAdminInfoEmails": true,
"EmailEncodingKey": "ISO-8859-1",
"LanguageLocaleKey": "en_US",
"EmployeeNumber": "${user.employeeid}",
"ProfileId":"${profileId}",
"UserPermissionsMarketingUser": false,
"UserPermissionsOfflineUser": false,
"UserPermissionsAvantgoUser": false,
"UserPermissionsCallCenterAutoLogin": false,
"UserPermissionsMobileUser": false,
"UserPermissionsSFContentUser": false,
"UserPermissionsInteractionUser": false,
"UserPermissionsSupportUser": false,
"ManagerId": "${ if (managerAccount == null || managerAccount?.accountID == null || managerAccount?.accountID == '' ){''} else {managerAccount?.accountID} }", "ContactId": "${user.customproperty26}","FederationIdentifier": "${user.email}",
"Working_Hours__c": null,
"SECO_Flag__c": false
}

[rushikeshvartak]

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .



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[AshirvadhN]

Hi @rushikeshvartak 

Please find the attached Logs file.

[rushikeshvartak]

Does user have all attribute ? It seems mandatory attribute is being sent blank to salesforce

{
"Username": "${user?.email}",
"Alias": "${user?.firstname.toString().substring(0,1)}${user?.lastname.toString().substring(0,4)}",
"LastName": "${user?.lastname}",
"FirstName": "${user?.firstname}",
"CompanyName": "${user?.orgunitid}",
"Department": "${user?.departmentname}",
"Title": "${user?.title}",
"Street": "${user?.street}",
"City": "${user?.city}",
"State": "${user?.state}",
"PostalCode": "${user?.customproperty19}",
"Country": "${user?.country}",
"Email": "${user?.email}",
"EmailPreferencesAutoBcc": true,
"EmailPreferencesAutoBccStayInTouch": false,
"EmailPreferencesStayInTouchReminder": true,
"Phone": "${user?.secondaryPhone}",
"MobilePhone": "${user?.phonenumber}",
"CommunityNickname": "${user?.lastname}",
"IsActive": true,
"TimeZoneSidKey": "America/New_York",
"LocaleSidKey": "en_US",
"ReceivesInfoEmails": true,
"ReceivesAdminInfoEmails": true,
"EmailEncodingKey": "ISO-8859-1",
"LanguageLocaleKey": "en_US",
"EmployeeNumber": "${user?.employeeid}",
"ProfileId":"${profileId}",
"UserPermissionsMarketingUser": false,
"UserPermissionsOfflineUser": false,
"UserPermissionsAvantgoUser": false,
"UserPermissionsCallCenterAutoLogin": false,
"UserPermissionsMobileUser": false,
"UserPermissionsSFContentUser": false,
"UserPermissionsInteractionUser": false,
"UserPermissionsSupportUser": false,
"ManagerId": "${ if (managerAccount == null || managerAccount?.accountID == null || managerAccount?.accountID == '' ){''} else {managerAccount?.accountID} }", "ContactId": "${user?.customproperty26}","FederationIdentifier": "${user?.email}",
"Working_Hours__c": null,
"SECO_Flag__c": false
}

[Raghu]

@AshirvadhN  check token once again

[SumathiSomala]

@AshirvadhN 

Error message from logs: "2024-06-11T15:43:09.772+00:00","ecm-worker","provisoning.SalesForceProvisioningService","quartzScheduler_Worker-4","DEBUG","*** Error in creating user = String index out of range: 3"

This error may come when lastname less than 4 characters

please find the below logic for Alias. Please make the necessary changes as per your requirement.

"Alias": "${if(user?.lastname!=null && user?.lastname.length()>=4){user?.firstname.toLowerCase().substring(0,1)+user?.lastname.toLowerCase().substring(0,4)}else if(user?.lastname!=null && user?.lastname?.length()<4){user?.firstname.toLowerCase().substring(0,1)+user?.lastname.toLowerCase()}}"