Salesforce connection getting failed

[SumathiSomala]

Hi folks,

Today I was setting up a connection to the Salesforce application, after preparing the steps on Salesforce, I configured the connection on Saviynt to connect to Salesforce. when I test the connection I get this error

2023-07-20T23:26:35+05:30-ecm-provisoning.SalesForceProvisioningService-http-nio-8080-exec-15-DEBUG-Error in getAccessToken:Not able to refresh access_token, please check connection details

2023-07-20T23:26:35+05:30-ecm-provisoning.SalesForceProvisioningService-http-nio-8080-exec-15-DEBUG-Exception in testConnectionSalesForce: java.lang.Exception: Not able to refresh access_token, please check connection details

 credentials are working successfully from Postman.

Also have one doubt can we use same callback URL for two connected apps in Salesforce?

Any help would be greatly appreciated.

[rushikeshvartak]

• Can you share configuration. 
•  

[naveenss]

Hi @SumathiSomala ,

Can you confirm if you are using the same "Instance URL" that is present in the token response from postman? 

And yes, same callback URL can be used for two connected apps in Salesforce. Also, please refer to the below forum post.

Solved: Salesforce Connection setup - Saviynt Forums - 40088

[SumathiSomala]

We fixed this by unchecking "Require Secret for Refresh Token Flow" option which is part of Salesforce configuration