REST service-now: Escaping special characters

[shivmano]

Hi Team,

I am trying to escape alphanumeric characters along with special characters like [, ], (, ), ,(comma), '(single quotes), ", \ and space while creating ticket in service-now. 

I am using the below expression but it does not seem to work and is throwing an exception. Please can someone advise if anything is missing here 

replaceAll('[^a-zA-Z0-9_\\-\\[\\]/(),\'"\\s]*', '') 

Thank you

[pruthvi_t]

Hi @shivmano ,

Greetings.

Please take a look at below knowledge base article on handling special characters in REST jsons.

https://forums.saviynt.com/t5/saviynt-knowledge-base/json-handling-escape-characters-in-rest-connect...

Thanks,

[shivmano]

@pruthvi_t thank you for the response. This article tells about escaping the special characters. But, I would like to retain certain special characters as mentioned in my post and escape the rest. What would be the best way to do that? 

[rushikeshvartak]

You can use standard ReplaceAll Function