We have an issue frequently for rehires. They've worked at our company before and had accounts/access within different applications. When someone tries to request access they get a message that an inactive account for user exists and new account request is disabled.
We tried disabling at the endpoint the setting "Disable New Account Request if Account Already Exists". When we tried to request it, it asked to verify the AD account and we select it but when gives a screen to enter the username. We don't want them to have a different username. We want to give them back the account and access with the username they used previously. Their account is in a suspended from import state.
