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07/02/2024 03:14 PM - edited 07/02/2024 03:16 PM
We have an issue frequently for rehires. They've worked at our company before and had accounts/access within different applications. When someone tries to request access they get a message that an inactive account for user exists and new account request is disabled.
We tried disabling at the endpoint the setting "Disable New Account Request if Account Already Exists". When we tried to request it, it asked to verify the AD account and we select it but when gives a screen to enter the username. We don't want them to have a different username. We want to give them back the account and access with the username they used previously. Their account is in a suspended from import state.
07/02/2024 04:04 PM
07/02/2024 04:07 PM
The status is suspended from import and the username does have -delete but it still won’t allow us to request.
07/02/2024 04:22 PM
It seems status has been updated manually please change accountname in format mentioned
07/03/2024 06:02 AM
It was not changed manually. It was already in a suspended from import state and the username already had -deleted at the end which is why I’m asking the question of why we can’t re-request access.
07/03/2024 08:57 PM
Share screenshot of account name and status